Life of Chadney
By 5pm EST, Chadney is usually (blank).
What is CRYING
Center Support: Chat, collections fallout, credit inquiry, collections, bill copies
what is Carlos Reza
Once Forecasting approves the override for an earlier dispatch date, you request for the ticket to be updated in
what is the Customer Escalation chat
CET currently has (blank) team members
what is 3
Amber volunteers to work
what is EVERY Holiday
Chadney's backup when he's out of the office is
What is Amber
Manages and maintains the Knowledge base for all of Brightspeed
what is Carlos Franco
Escalations to COR should always be sent to (blank) first before escalating to the department supervisor
what is Orderexcellence@comms.brightspeed.com
Public Policy is being handled by (blank & blank)
what is CET and FCC
Tracy's wife is the (blank) at Lumen.
what is the CAG supervisor.
Chadney has been interviewed by
what is the CIA.
Winback/MDU/Order Excellence: winback phone queue, winback tasks, port out migration, order excellence, MDU bulk order entry
what is Missy Clark
@(blank) and @(blank) referral response not received within 24 hours, please assist with EMT assignment
what is Melvina Tyler and Christina Dixon
Ask this question at the end of the conversation with the customer, upon resolution of their issue.
what is PA Satisfaction Question
Kandi is part of the (blank) sorority.
what is Alpha Kappa Alpha
Chadney is always trying to
what is Call it a day!
BSW Escalation Requests/Updates; Tier 3
what is Kimberly Irenze
Any time a case is rejected by a customer (except for formal FCC Rebuttals), you will need to (blank) the previous resolved case, in order to create a new rebuttal case file.
what is CLONE
The case manager working the Saturday or working holiday should start to build / research the case.
*Add all pertinent customer information.
*(blank)
*Update case notes as required.
*Cases that arrive over the weekend/working holiday should be assigned to a case owner the first thing on the next business day.
what is Get tasks out to EMT immediately.
(blank) is the new temporary member of the CET team.
what is Mike Mann
Chadney is the SME for
what is Repair.
Most viewed article in the CAG KB
what is CAG - contact list
EMT must complete the EMT disposition and resolution codes, then save the status to (blank)
what is Waiting for CAG
This call is being recorded for quality assurance purposes must be stated on
what is every CALL
Christina's dog name is
what is Lamb Chop