CAHPS Facts
What is the highest performance rating CMS can give?
5 Stars
How many domains make up the CAHPS survey?
10
This Quality Team is responsible managing the vendor relationship for member rewards and at home kits
ACME Team
In 2024, what percentage of the Medicare Star Rating does CAHPS make for the Medicare Advantage Program Performance?
22%
How many questions appear on the CAHPS Survey?
68
What does the VBC acronym stand for?
Value Based Contract
What 3 lines of business here at AZ Blue require a the CAHPS Survey?
FEP, MA, HCA (Medicaid)
How is the CAHPS survey conducted?
Phone and Mail
How many members does CAHPS Champs currently have on it's roster?
64
What does CAHPS stand for?
Consumer Assessment of Healthcare Providers and Systems
What year was the first CAHPS survey released?
1997
Name any one (or more if you can) of the 3rd party vendors that distribute of our three regulatory CAHPS surveys
Ipsos
SPH Analytics
This team is the team that impacts member experience.
ALL TEAMS
What are the 3 Pillars of the CAHPS Champions Stratgegy