Change Management
Organizational Change Management (OCM) is an approach with a structured process and set of tools for leading the ______ side of change
What is People?
A temporary endeavor undertaken to create a unique product, service or result.
What is a project?
The acronym for 8 wastes
What is DOWNTIME?
When racism among institutions and across society
What is systemic/institutional racism?
Maximum number of agenda items
What is five (or groups of five)?
Framework for understanding and managing individual change
What is ADKAR?
The work - what’s in, what’s out
What is scope?
The CQI cycle used by Cal-OAR
What is PDSA?
Breakdown of observations, usually within a common branch of a hierarchy, to a more detailed level to that at which detailed observations are taken
What is disaggregation?
What? Gut? So What? Now What?
What is ORID or focused conversation?
The most difficult element of change to influence
What is desire?
Everyone who is impacted by your change, or who can impact your change
What are the stakeholders?
Five
What is the number of WHY's?
Describes when information is missing from the data
What are omissions?
Zone in the middle of decision-making conversation where groups struggle
What is groan zone? (or growth zone)
It’s critical to have a support system in place so people won’t revert back to the old way.
What is reinforcement?
Used to understand an organization’s internal and external environment/ current reality
What is SWOT analysis?
You focus on this during a GEMBA walk
What is process (not people)?
Purposefully seeking out qualitative data
(interviews, focus groups, narrative, longform
surveys) in conjunction with quantitative
administrative data
What is mixed methods?
Quick labeling of brainstorm stickies that are grouped by similar elements
What is brainstorm closure?
Most effective way to evaluate where you are in the change journey.
What is the ADKAR Change Assessment Worksheet?
Four dimensions used to understand the style of a team and their corresponding communication needs.
What is DiSC?
The complement to skillset and toolset when implementing CQI processes
mindset
The two (data) practices that ensure continuous improvement toward equitable outcomes.
What are data collection and data analyses?
A scale like 1-5 used for polling a group
What are gradients of agreement (or fist to five)?