3.1
witch one includes health, security,and adequate finances
safety
when a guest makes reservations, plans
pre-arrival
The traditional customer is
external customer
witch player in the NFL has the most Superbowl wins
Tom Brady
witch animals has 8 arms
Octopuses
This needs relate to recognition and respect from others
Esteem
The stage of the guest experience cycle is when guest begin to evaluate their hands on experience
arrival
these are colleagues or other departments within the organization
internal customers
witch teams have the most Superbowl wins
The New England Patriots with 6
witch animals can store water in there body
Camels
this needs refer to attaining a sense of personal fulfillment
Self-actualization
the stage of the guest experience cycle is where the action happens
occupency
is the ability for a front line employee to make decisions on behalf of the guest with support from the management
empowerment
witch NBA player have the most championship rings
bill Russell with 11
what is the largest land animal
elephants
These needs are essential for life and include things such as food, water, clothing, and shelter
Physiological
the stage of the guest experience cycle can be thought of as the ribbon on a gift
departure
greater of the guest experience is possible through guest tracing systems
customization
witch player in the MLB has one the most rings
Yogi Berra won the most World Series rings with 10
what is the largest type of shark
whale shark
These needs relate to the need to have a family friends ,love ,and a sense of belonging
love and belonging
the stage of the guest experience cycle is all about relationship management
post-departure
automation such as guest self check in enables a reduction in employees and reduces labor costs
cost reduction
witch player in the MLB has the most career home runs
Barry Bonds holds the record for most career home runs, hitting 762 over his 22-year career.
what animal has the strongest bite force
Saltwater crocodiles