LEADERSHIFT
WHAT IS THE NAME OF THE FIRST CHAPTER?
WHY EVERY LEADER NEEDS TO LEADERSHIFT!
WHAT TOOL DOES A CALIBER PARTNER PROVIDE TO HELP COLLECT ALL MATERIALS USED?
WHAT IS THE CRIMP/3M TOOL
WHAT IS THE 1ST COMMITMENT ON THE GM ROADMAP?
WHAT IS PRIORITIZE EXPRESS REPAIRS
THE STATEMENT "TO BE THE MOST TRUSTED AUTOMOTIVE SERVICE PROVIDER IN EVERY COMMUNITY SERVE IS OUR?
WHAT IS OUR MISSION
WHAT CORE VALUE IS ABOUT BEING INNOVATIVE AND DRIVING CHANGE
WHAT IS WE ARE COURAGEOUS?
WHAT IS THE DIFFERENCE BETWEEN A SOLOIST AND A CONDUCTOR?
WHAT ARE THE 2 CATEGORIES WITH THE MOST WEIGHT?
RETURN RATE AND NPS
WHAT IS THE 3RD COMMITMENT FOR THE SA ROADMAP?
WHAT IS 100% TEARDOWN
DURING THIS STEP TEAMS COME TOGETHER TO CELEBRATE, DISCUSS OPPORTUNITIES AND HOW WE CAN IMPROVE.
WHAT IS STEP 8 - DRIVE SOLUTIONS THROUGH TEAM ENGAGEMENT
OPERATING SAFELY, HONORING OUR COMMITMENTS, COMMUNICATING OPENLY, AND TAKING PERSONAL RESPONSIBILITY ARE A PART OF WHAT CORE VALUE?
WHAT IS WE DO THE RIGHT THING
WHAT IS THE NAME OF THE SECOND CHAPTER?
SOLOIST TO CONDUCTOR
WHAT IS THE GOAL FOR AE PER RO?
$150 PLUS
WHAT IS THE 11TH COMMITMENT FOR PARTS COORDINATOR?
WHAT IS PENDING CREDITS
THIS STEP SETS THE STAGE FOR THE ENTIRE REPAIR PROCESS
WHAT IS STEP 2 - PLAN THE REPAIR
RECOGNIZING TEAMMATES DOING THE RIGHT THING, CELEBRATING WINS, AND HAVING A POSITIVE ATTITUDE ARE A PART OF WHAT CORE VALUE?
WHAT IS WE HAVE FUN
WHAT IS THE DEFINITION OF LEADERSHIFT?
WHAT IS THE ABILITY AND WILLINGNESS TO MAKE A LEADERSHIP CHANGE THAT WILL POSITIVELY ENHANCE GROWTH
WHAT ARE THE MINIMUM POINTS NEEDED TO BE SILVER?
WHAT IS 37
WHAT IS THE 1ST COMMITMENT FOR BODY TECH ROADMAP?
WHAT IS 100% TEARDOWN
MAKING SURE TO SHOW EMPATHY AND PROVIDE OPTIONS TO OUR CUSTOMERS WHEN THEY WALK IN THE DOOR IS A PART OF WHAT STEP?
WHAT IS STEP 1 - WIN THE CUSTOMER
DELIVERING EXCELLENCE, RECOGNIZING OUR SUCCESSES, AND PRODUCING LEADERS IS A PART OF WHAT CORE VALUE
WHAT IS WE ARE PROUD
WHAT IS THE FIRST SUBJECT OF CHAPTER TWO?
WHAT IS GOING SLOWER TO GO FARTHER
WHAT DOES CSEP STAND FOR?
CUSTOMER SERVICE EXCELLENCE PROGRAM
WHAT IS THE 2ND COMMITMENT FOR THE OA ROADMAP?
WHAT IS CARE MANAGEMENT
REGULARLY REVIEWING CLIENT METRICS TO IDENTIFY OPPORTUNITIES AND WINS IS A PART OF WHAT STEP?
WHAT IS STEP 5 - DRIVE VALUE TO OUR CUSTOMERS
When we earn trust, are committed to our teammates, engage hearts and minds, have empathy and are humble while strengthening our communities it represents this CORE VALUE.
WHEN WE EARN TRUST, COMMITTED TO OUR TEAMMATES, ENGAGE HEARTS AND MINDS, WHILE STRENGTHENING OUR COMMUNITY'S IT IS A PART OF WHAT CORE VALUE
WHAT IS WE ARE INSPIRED TO SERVE