TEAMMATE SAFETY and REDUCING RISK
THIS COMPANY HELPS SUPPORT OUR CENTERS TO REDUCE RISK AND OPERATE SAFELY.
WHO IS GMG ENVIROSAFE?
Where do you go to submit a ticket in the hub?
What is service catalog?
What report do you look at to see what insurance clients your SA's have?
What is Staff to DRP?
What is value customer information
This CORE value is about Caliber teammates being innovative and driving change.
What is WE ARE COURAGEOUS?
A DAILY PROCESS DESIGNED TO IDENTIFY SAFETY CONCERNS IN THE CENTER AND CREATE AWARENESS WITH THE ENTIRE TEAM.
WHAT IS THE DAILY SAFETY WALK?
Where do you go to check pending tickets?
How many days do you push out a call when a customer does not answer?
What is 2 days?
If a teammate is within 10 ft of a customer, then eye contact must be made, and if they are within 5 ft then a greeting is necessary
What is 5-10 feet rule
Operating Safely, Honoring our Commitments, Communicating Openly and Honestly, Treating others with Respect and We take Personal responsibility are all part of this CORE value.
What is WE DO THE RIGHT THING
THE MOST COMMON TYPE OF SAFETY INCIDENT
WHAT ARE LACERATIONS?
Any new information for the hub is found where?
What is news and announcements?
When can your center start calling on other centers assignments when they don't call on them?
What is after 48 hours?
____ and newer vehicles are required to be pre and post scan.
What is 2012
Recognizing teammates doing things right, celebrating wins, having a positive attitude and creating a family atmosphere are all part of this CORE value
WHAT is WE HAVE FUN
WHAT IS A FIT TEST?
When you need to find payment for a posted invoice in CCCOne that is not showing up in Vendor Utilization, what request type do you submit?
What is AP Research & Unpaid Invoices?
If you have 3 assignments, 1 DRP (State Farm), 1 Non-Drp (Fred Loya) and 1 Cpay, all for the same customer & vehicle, what is the process of merging?
What is merge the Cpay and Non-DRP assignments into the DRP assignment?
Center managers and regional managers will review "High Risk" repairs.
What is ROs over 20 or 30 days or $7,500.00 repair cost
Delivering Excellence, embracing the art of our trade, recognizing our successes and producing leaders is all part of this CORE value
What is WE ARE PROUD
Items used by teammates such as Safety glasses, gloves, respirators and shields to protect themselves while working
What is Personal Protective Equipment or PPE
If you notice the hub has opportunities, what request type do you submit in the hub?
What is the hub opportunities & enhancements?
Why is it important to make sure your CARE is clean?
What is Projected WIP Capacity?
By fostering consistency, transparency continuous improvement , and trust with each and every insurance partner.
What is STEP 5 DRIVE CLIENT OWENERSHIP
When we earn trust, are committed to our teammates, engage hearts and minds, have empathy and are humble while strengthening our communities it represents this CORE VALUE.
What is WE ARE INSPIRED TO SERVE