CORE VALUES & Purpose, Vision & Mission
The foundation of Caliber's Purpose, Vision & Mission
What are CORE VALUES?
This step begins at vehicle check in and includes an empathetic discussion with our customers about their loss concerns, expectations about their claim and our repair process
What is STEP 2?
In this step the SA greets the customer in a friendly, professional manner including handing them a business card, shaking their hand, and making eye contact.
What is STEP 1
This client's volume in the DFW market increased by 40% last year
Who is Progressive?
The statement to be the company that improves the image of the automotive service experience?
What is Caliber's vision?
SA performing the final QC for the vehicle and finalizing paperwork ensuring a Good To Go for the file has been completed is part of this step.
What is STEP 9
What is STEP 3
These 4 clients represented 63.5% of our business in 2025
Who is State Farm, Progressive, USAA and Geico?
Caliber's statement to be the most trusted automotive service provider in every community we serve?
What is the Caliber's mission
The QC Sticker, RO and Repair Procedures are all tools used make sure this step is followed.
What is STEP 7
In this step the GM ensures the weekly safety topic is reviewed with the team.
What is STEP 8
The two metrics every client is focused on.
What is LOR & TCOR?
To RESTORE the Rhythm of Your Life
What is Caliber's Purpose?
Maintaining outstanding parts returns to less than 10 days is part of what step?
What is STEP 6
In this step all files are to be closed within 48 business hours of vehicle delivery
What is step 10?
This insurance partner is focused on estimate difference being below 5% and change acceptance rates above 50%
Who is State Farm?
The core value that deals with operating safely, honoring commitments, communicating openly and honestly, treating others with respect and taking personal responsibility.
What step deals mostly with FRONT END?
What is STEP 2?
Identifying any un-related damage on the vehicle with the customer is part of what step?
This partner recently changed their scorecard calculations making rental and estimate accuracy the highest weighted metrics.
Who is Geico?