Authentication
This amount for an official check requires Socure for verification
What is $25,000 or more?
Program to access Bill Pay
What is CST?
These are needed for every Zelle call
What is a CSGI or Calypso case?
This drop down selection is what activates locked digital wallets
What is Resolved fraud alert on payment token?
This department would handle when a Law enforcement officer is requesting information on a investigation
What is contact SIOC?
The shared mailbox utilized for sending replies for Bill Pay
What is discoverbankbillpay@discover.com?
This type of fraud process is completed when a Zelle token is compromised
What is ATO?
This form is for when Red flags or indicators from Account Owner Profile Information, Account Owner Behavior & Money Movement happen
What is a UAR?
This can be completed to an account when an Account holder calls from ANI on file to report fraud and secure account
What is place freeze, deactivate card, cancel OAC?
Reissues need 2nd level
These are needed for every Bill Pay call
What is a CSGI or Calypso case?
This shared mailbox is utilized for sending emailsregarding Zelle transactions/accounts
What is DepositsFraudFISCases@discover.com?
These applications are your go to to assist when an account holder is unable to receive Zelle transactions
What are IBM and CST?
True or False
XID cannot be utilized if the PII has recently been updated
False
XID's requirments are account must be open for 60+ days and the card itself must be active for 30+ days
This is where you click to find the "Remove Block Status" once logged into CST
What is Customer Detail under Related Pages?
Daily Double
This CSGI case ATO IBMSaferPay prompts you to also complete a
What is an IBM case?
Name the 4 types of Fraud
What are Fraud Application, First Party Fraud, Account Takeover & Transactional Fraud?
This form of additional verification can accept the paper version of an ID
What is Notary (physical)?
This email response if for genuine FIS Bill Pay referrals
What is Discover completed due diligence No fraud concerns with the completed FIS template from original email?
This amount of red flags present will prevent whitelist eligibility
What is 1+ red flags?
SSN's cannot have this as the second group of digits (digits 4&5)
What is 00?