Scenarios & Definitions
What services has CA Broadband lifeline expanded to include?
It is expanding from Voice only to include Internet & Mobile
What is the discount amount for Internet? What is the discount amount for Mobile Or Voice?
$20 Internet
$10 Voice
What is the lead offer for CA Lifeline Customer
Bundled offer with Internet & Mobile 3 year price lock
If a customer has Premier $60 and Mobile on Unlimited + ($10) = $70 what's the cost after the discount?
$40
What is the purpose of the QR code?
To see if they qualify for CA Broadband Lifeline
What are the eligibility requirements to meet CA Broadband Lifeline
1) Government Assistance Programs
2) California customers who meet income qualifications
When identifying a price sensitive customer, look for customers who need _____ & _____ over speed.
Connectivity & Cost
What is the minimum billed amount for CA Lifeline Customer for both services after the credit has been applied?
$5.00
If a customer has Gig for $70 and Mobile $30 for 2 lines, what is the cost after the CA Broadband Lifeline credit is applied?
$70
Is marketing collateral required?
Yes, CA Broadband Lifeline cards will be required to be displayed in MCC
How many UCM tickets are required to ensure the customer receives their discount?
One
*VOICE ONLY - Requires 2 tickets
Look for customers who are currently on ____ funded eligible programs
State
What is an example of a lead Internet & Mobile offer?
Gig $70 + 2 Mobile Lines $30 = $100
If a customer has Internet Advantage for $40 and Mobile $30 for 2 lines = $70, what is the cost of the services after CA Broadband Lifeline credit has been applied?
$40
What's a way to keep CA Broadband Lifeline top of mind for your specialists?
Keep pricing on clipboard with sales sheets.
Discuss in your daily huddles
Observations
What date does CA Lifeline begin?
2/19/26
How can this program impact my sales goals?
1) It drives more whole home connectivity conversations for eligible customers
2) Higher commissions
3) Helps close Internet & Mobile sales
Can you add a free mobile line offer to CA Broadband lifeline?
YES!
Can I include voice products with my Internet & Mobile Offers?
Yes.
How long is the CA Broadband Lifeline pilot program?
3 Years
What Internet Tier is required to receive the credit?
True or False - AOS will prompt you if customer may be eligible for CA Lifeline
True
What is the maximum connection fee reimbursement amount?
$39.00
Is Internet required to qualify for Broadband credits?
Yes
Should customers be sent the EHH article after the transaction is complete?
Yes