Carol, I'm Counting on You
When we receive a PREA call, this field is documented in iCarol
DJS calls under special campaigns
The name of the policy that includes information on what to do if a third party requests we reach out to another individual who has expressed having thoughts of suicide.
Suicide safety policy
The resource we recommend when a caller is experiencing withdrawal symptoms from alcohol use.
Hospital
The desired outcome of the counseling model
Empower the caller to act upon their own solutions
This is the place where you can find CPS and DJS reporting forms
Call Specialist file folder
Provides comprehensive solutions for new and existing early childhood professionals.
Child Care Choices
We must document this information in the Contact Information section when a caller requests resources
Zip code
We must schedule a follow up within 24 hours for this type of call
Suicide
The option we direct a caller to press should they reach us on 988 and need to connect with the Veterans Crisis Line
Option 1
In the clarifying values stage, this is the first step in organizing information
Identifying what is important to the caller
The type of language that should be used in the Call Specialist Assessment
Nonjudgmental
This court ordered program offers the ability for a parent to spend time with their child in a safe environment.
Supervised Visitation
The contact form we use when a Frederick County resident needs assistance connecting with substance use treatment resources
COAST
With the exception of imminent risk situations, we must receive this verbally before we follow up with a caller
Consent.
This is a set of written instructions to act as a guide when a psychiatric distress emerges, including thoughts of suicide
Safety Plan
An effective response that quickly communicates to the caller they are being heard
Reflection
Instructions on how to interact with familiar callers can be found in this
Profile
Helps children ages birth through five years old, with social emotional and behavioral issues remain in stable, quality early childhood education programs in order to improve emotional health and school readiness.
Perks
If a caller under the age of 18 contact us and is having thoughts of suicide, we must use the Suicide Minor Report form to document this action
This day of the month is the deadline to send the manager coverage requests for the following month
15th
An action we might take if a caller requests an immediate response from Frederick County Mobile Crisis
Call mobile directly
A question we might ask to help the caller verbalize their issues or goals
What would you like to see happen or what do you see as the best outcome
This should be documented any time a caller's initial request for resources was unfilled.
Unmet needs
A home visiting program designed to support first-time parents living in Frederick County.
Healthy Families
This iCarol action can be taken prior to submitting a contact form to make sure all staff are aware of the call
Highlighting the report
The staff member you must speak with directly should an emergency arise and you are unable to work your shift
Shift supervisor/manager
Selecting various options in this tool helps the call specialist assess the level of risk the caller may be for suicide
Safety Assessment
In the resolution/referral stage, this is what should be reviewed with the caller so it is clear what they will do
The ________ of documentation should reflect the length of the call.
length / amount
Individuals looking to connect with a peer recovery specialist can be referred to this MHA program
Walk In
The section of iCarol where we document phone number, address and/or zip code
Contact Information
This item should never be attached to an email when notifying managers a report has been completed
The name of this type of intervention when emergency services intervention is initiated without the caller's consent
Involuntary
This action involves exploring a range of options and consequences with the caller when in the seeking solutions stage
Brainstorming
When a caller says Mobile Crisis went out to them recently and they'd like to reconnect, we provide them with this information.
Mobile's phone number
Volunteers with this program are appointed by a judge to represent the best interests of a child and help the court to secure a safe and permanent home for every child.
CASA
Business, prank, obscene, silent, text, solicitations are all names of this type of call
Non service delivery calls
The step that must be taken before the final step of sending an intake form (mobile, DJS, CPS) to any outside agency
Supervisory review
This is usually the final element discussed in a safety plan
One thing to live for
The counseling model is client-centered and largely based on the work of this person
Carl Rogers
This term refers to "employees who are required to work during non-business hours, holidays, inclement weather in order to maintain the critical function of an agency"
Essential Employee/personnel
"Building a strong foundation of emotional wellness by Preparing Resilient Children, Securing Vulnerable Families, Facing Crises Together, Supporting the Whole Community" is this.
MHA's mission statement