Intro
How would you update the home address in VS?
Use the address lookup button!
Give 2 rapport questions that are related to: Job (Doctor)
Good job
Give a transition from Rapport to News and Info
Good job
What are the 3 ask amounts in the ask ladder?
150 > 50 > 25 or grad year
Which student worker has been here the longest?
Avrey
List all the contact info you should confirm / update
Address, email, phone number/numbers, employer, job title
What type of questions do we ask in rapport?
Open ended questions
What is the structure for responding to objections?
Acknowledge, Rebuttal, Ask
Host will pick someone to name everyone on their jeopardy team
Good job (hopefully)!
How do you add a mobile number in VS if there isn't one listed?
Use the 'Edit' button
Daily Double (Wager up to your current amount)
Give 2 rapport questions related to: Major (Biology)
How is news and info structured?
- News on unit updates
- Info on funds and scholarships
- Involvement Question
Practice doing all 3 asks with the host.
Good job
Daily Double (wager up to your current amount)
How many students do we currently have in the call center?
What are the 3 steps in the Intro?
- Identify prospect
- Introduce yourself
- Update contact information
When can you use 'yes' and 'no' questions in rapport?
When doing follow up questions / responding to a prospect's answer
Why do we include News and Info?
- To engage with alumni and let them know what students and departments are up to
- To transition between rapport and Ask Ladder. Provides a foundation and something you can refer back to.
Name 2 situations where you would stop the Ask Ladder
- Medical condition / in the hospital
- Natural Disaster
- Grad student at the UMN
- Wrong person
- Deceased prospect
Name the 3 situations you would leave a comment in VS
- Do not call / Do not solicit
- Callback / Callback Me
- Prospect requesting more info where they need to connect with the unit / department
- Deceased
- Academic information is incorrect
Final Jeopardy (Wager up to your current amount)
Category: Misc.
Name the birthday (month and day) that 3 of our callers share