Feelings
The line you call when you don't know where else to call.
What is the CCA?
The first thing you should do as you answer a call.
What is to smile?
The department you speak with to make a charge off payment over the phone.
What is Member Resolutions?
The place where all of the answers to our questions are held
What is The PEFCU Key?
Something you should never do when on the phone with a member who is yelling.
What is to argue/yell back?
The wonderful tool used in the MCC to keep up with reported system or branch issues
What is the MCC Outage Info Channel?
The department under which Unauthorized ACH's fall under
What is Payment Services?
The name of the service/system we use when we cannot resolve an issue?
What is Work Front?
A feature of Genesys that you should ignore when on the phone and lots of calls are building up.
What is the Queue?
The device used by Agents to connect their laptops to their monitors.
What is the docking station?
Wanting to do or have something very much
What is eager?
The department that handles Titles and Liens
What is Consumer Lending?
The web-based software Agents use to answer calls
What is Genesys?
Something you should never do when on the phone with a member and needing to get them over to another area.
What is cold transfer?
The MCC theme song
What is The MCC is the place to be?
The department you reach out to to report a deceased account
What is Deposit Services?
The program used to clock in and out?
What is Ultipro?
Something you should not do across the room in the MCC since others are on the phone.
What is to yell?
Who is the VP of communications and MCC Administration
Who is Janice Roberts?