Memberships
The number of months plumbing members get called for their annual plumbing appointment.
What is 10-11 months after signing up!
The length of time our workmanship warranties are good for.
What is lifetime!
The length of time our estimates are valid for before we need to reassess.
What is 90 days!
Our company logo's name.
The age the home has to be to be an opportunity call.
What is 30 years.
The yearly price of our Legendary Care Club (LCC).
What is $389.
The length of time Evergreen will warranty a customer-supplied material.
What is we do not warranty customer-supplied materials.
The frontline of defense with our customers.
Who are the CSRs!
What is 191051.
The industry standard for Outbound Booking
What is 7-10%.
The exclusive discounts members receive on services above $2,500.
What is 5%.
The warranty on Evergreen-supplied materials. (Such as faucets, hose bibs, garbage disposals, etc.)
What is a 3 years.
A call that was unanswered before it was able to reach an agent in the call center.
What is an abandoned call.
The year Marv started HVAC at Evergreen.
What is 2025.
The industry standard for Inbound Booking
What is 75-85%.
The monthly price of our Legendary Care Club (LCC).
What is $35.
The length of the warranty on Evergreen-supplied materials with maintained membership through Evergreen. (Such as faucets, hose bibs, garbage disposals, etc.)
What is 5 years!
The 2 words Kayla considers curse words when on the phone with customers.
What is cancelled and sorry!
The year Marv started Evergreen Plumbing.
What is 2010!
The standard call time for an average inbound phone call.
What is 5-7 minutes.
The discounted price members have to pay to get an emergency after-hours technician out.
What is $99, not waived.
The length of the warranty on an Evergreen-supplied Water Heater with maintained membership through Evergreen.
What is 9 years.
Marv's Middle Name.
What is Lamont.
The first year we won Best of Willamette Valley.
What is 2021.
The percentage of calls we need to be at the industry standard for Aged Equipment.
What is 33%.