Job Types
What job type would you use if a member is calling for their heating tune up?
What is HC-Maintenance?
How many maintenances do members receive?
What is 4?
How many seconds do you have to disposition your call?
What is 30 seconds?
A customer wants to get a new toilet installed, when would you book this?
What is scheduled using acp?
What job type would you use if a customers kitchen sink is backed up?
What is D - Branchline?
What is the price of a new membership?
What is $20 month / $300 year?
What is the most important thing you should show on a call?
What is empathy?
When would you book a no heat job?
What is same day?
What job type would you use if a customer had service for no heat but now they are calling back with no heat again?
What is HC - Potential Recall/Warranty?
What is the max dollar amount members get for a discount on service?
What is $250?
What is the first piece of information you should receive from a customer?
What is their name?
When would you book a non urgent callback from a recent maintenance?
What is schedule using acp?