FM/IM
If a pt calls in reporting severe abd pain and vomiting blood, what do you do?
Refer pt to closest ER.
How many days ahead can you schedule a Limited Exam?
2 days.
if a non estab pt is wanting to be seen for Psych for medication management, what do you do?
schedule with a provider to estab care and get referral to Psych.
how long is an appt for a papsmear?
30 min.
If a patient calls in wanting to get labs drawn, who do you schedule with?
Clinical team as a nurse visit type.
In how many minutes can Dr. Groos do a PE and can she see siblings together?
15 mins and yes.
Can hygenist see children under the age of 13? If so what type of appt?
Yes, Pediatric recall
if pt has not been seen by bhp (non Psych) in over 6 months what do you do?
Transfer the call to Lisa Brandos.
in order for pt to start seeing an OB provider what is needed?
A positive pregnancy test within PHC.
If a new pt does not have insurance do they have to be scheduled in with PSS/HBS?
Yes; add FYI flag
Can an IM pt be seen in FM for acute issues? Why or why not?
No; should continue care with IM
If a same day treatment slot is open, can it be scheduled as a limited? Why or why not?
Yes, as long as the patient can check-in prior to the appointment start time
if a estab pt is having a crisis what do you do?
What don't you do?
Send URGENT Epic chat to where the pt is seen so they can take the call, DO NOT place pt on hold.
Can you schedule a pt for an initial ob visit?
No the ob team will schedule them.
What do we do when a PLWH pt calls to schedule with Becky Johnson now that she left PHC?
Transfer to The Project to get them a new provider.
can IM do Pap smears?
Yes.
What are considered emergencies that we can schedule ahead of time?
pregnant woman
children under 13 yo
if pt can not make their bh appt and is calling 1 hour before their appt to cancel only, what is the next step, do you mark as a "No Show"?
No, just cancel appt.
No Show does not apply for BH.
Can IM patients be seen under WH dep for BC?
Yes IM does not see for BC.
Can a pt be seen under a nurse schedule office visit for a referral?
Yes; patient needs to see PCP within 1 year
Can a IM pt be seen by both IM providers? If so what do you do?
ex: Convery pt to be seen with Olson?
Yes, just let the pt know they are seeing the other provider instead of their own.
If a pt was established at one PHC dental clinic can they transfer care to another location if moved with out having to do another comp oral exam?
Yes; enter previous clinic location in appt notes and let clinical team know
In Marshalltown, what are the places you can refer pts too for bh assistance?
Center Associates or BH System Navigation.
How many hours before the glucose test is recommended for the pt to not consume sugary foods and is fasting needed?
1-3 hours before their appt and fasting is not needed.
Who do we transfer the call too when an order needs to be corrected?
The referral dep can get the correct info and send to the ordering provider/clinic.