Feelings
A relese or expression of strong feelings or emotions.
What is to vent?
The department you call for Elective Hospital Inpatient Admissions, Outpatient services
What is NCC Precert Nurse?
The place you call when you are having computer issues.
What is the Help Desk?
The first thing you should do as you answer a call.
What is to smile?
To take time for yourself.
What is to take a break?
Feeling or showing pleasure, contentment, or joy.
What is being happy?
The department you send someone to when a Member requests disease education and/or assistance in managing their medical condition.
What is Case Management?
The place where all of the answers to our callers' questions are held?
What is Atlas?
Something you should never do when on the phone with someone who does not speak English very well.
What is to raise your voice?
The wonderful tool used via email to understand the customer experience.
What is Medallia?
A strong feeling of grievance or displeasure.
What is anger?
The department you contact when you can not find a provider in Texas?
What is member Advocates?
The name of the instant messenger?
What is Skype?
An status you should never put your phone in?
What is the After Call?
The device used by CSRs to keep them from having to pick up the phone receiver everytime the phone rings.
What is the headset?
The ability to enter into, understand, or share somebody else's feelings.
What is sympathy?
Providers with credentialing questions/interest in being credentialed should be directed to contact?
Who is their Provider Relations rep?
The integrated software to Compass where CSRs answer the phone.
What is CTI?
Something you should not do when on the phone with a provider/member. The provider/member deserves your undivided attention.
What is multitask?
The statement banned from the Call Center because it is slightly racist.
What is "Robots?"
The department you give a GA 360 member when they want to submit a complaint.
What is Ombudsman?
The number to the Help Desk is 888-?
What is 888-Anthem8?
Something you should not do across the room in the Call Center since others are on the phone.
What is to yell?
The President and CEO of Anthem Inc?
Who is Gail K. Boudreaux