Know your Management/Staff
Charities/Stores
Process & Procedures/EPNE
Random
Call Center Basics
100
This Person's(Supervisor) favorite football team is the Chicago Bears.
Who is Cassandra.
100
The charity that sponsors an annual Dance for Kids Sake event with Apogee Retail.
What is Big Brothers Big Sisters.
100
The Deadline to submit a PTO request.
What is 2 pm.
100
The year the call center opened...
What is 2013.
100
Tax slips must be signed by the drivers.
What is false.
200
These two current Supervisors came from Nebraska.
Who are Jennifer and Nathan.
200
Other than the US what two other countries do we have stores in.
What are Canada, and Australia.
200
The number of times you can rebuttal on a maybe.
What is none.
200
The city that Corporate Headquarters is located in.
What is Bellevue, Wa.
200
The donor can add two phone numbers for the text message reminder
What is false.
300
This Supervisor runs the Escalations/Out Team.
Who is Melissa.
300
Two other names our stores go by other than Savers.
What are Value Village,Unique, & Village Des Valeurs (we will accept any two)
300
Double Jeopardy, provide the correct answer and double your score from 300 to 600. When doing a Phone number change on a scheduled pick up, the reminder call will be on which number...
What is the old/original number.
300
The name of our new CEO.
Who is Duane Woods.
300
The drivers cannot leave the tax receipt on a mailbox
What is true.
400
These Supervisors were both in the Army.
Who are Doreen and Nick.
400
For Cedar Lake Texas the date we starting allowing drivers to go into alleys.
What is we have not allowed drives to go into alleys.
400
The size of TV that EPNE allows to be donated.
What is 27 inches.
400
Double Jeopardy!! Answer correctly and you can turn the 400 points to 800!! Name 3 of Savers 6 Core Values.
1.What is act with ethics & integrity. 2.Put Donors & Customers First 3.Invest in Team Members' Success. 4.Strengthen the Communities 5.Protect the Planet 6.Innovate to Grow
400
Special Olympics helps children and adults with intellectual and developmental disabilities.
What is true.
500
This Supervisor runs the the Enterprise Services Team.
Who is Omar.
500
This is the only charity in which the recording statement is different than all others.
Who is EPNE.(Hello, my name is [Agent Name]. This call is being recorded for quality purposes.
500
This is charity requires the clothing to be in good quality condition to be able to schedule a pick up.
Who is EPNE.
500
The only charity that is a two driver pick up.
What is Cedar Lake.
500
Daily Double you can doulble the points by answering correctly!! The 3 R's in recycling stand for....
What are Reduce, Reuse, and Recycle!!! If they get 2 they will earn the 500 points if they get all 3 then they earn 1000!!