Bath Basics
ONE BATH SERVICE THAT WE OFFER
→Tub/shower combos
→Walk in tubs
→Zero threshold showers
→Full remodel- Please know how
this is defined and note
appropriately
→Basement shower
→Soaker tubs with a shower
→Jetted tubs
THE OFFER THAT WE GIVE EACH CUSTOMER
50% off of the install | Buy 2 rooms get 1 free
THE QUESTION THAT FOLLOWS THE SPOUSAL ASK
The decision maker ask
THE MINIMUM AMOUNT OF TIME WE NEED FOR AN APPOINTMENT
60 minutes
A CUSTOMER REQUESTING US TO STOP CALLING THEM
Place them on the Do Not Call List
A PRODUCT THAT WE DO NOT OFFER
→Customer provided products
→Stand alone tubs (no wall system)
→They HAVE to have a wall system
→Free standing walk in showers
→Wet rooms (no shower
pan/sloped flooring)
→Bidets
→Steam Showers
THE ADDITIONAL SAVINGS INCENTIVE FOR SAME DAY APPOINTMENTS
$750 off
1. OWN THE HOME
2. OWN THE LAND
3. ON A FIXED FOUNDATION
Mobile home qualifiers
WHO NEEDS TO BE PRESENT AT THE APPOINTMENT
All homeowners | Spouses | Decision makers
IT LOOKS LIKE WE RECEIVED YOUR INFORMATION ONLINE. WHAT WERE YOU LOOKING TO HAVE DONE?
Did not submit
PROPERTY TYPE THAT WE CANNOT SERVICE
→Condos/apartments/high rises
townhomes
(above the 2nd floor)
→Co-ops
(multi-family properties)
→Commercial properties
(Churches/schools/businesses)
PROMOTIONAL INCENTIVES HAVE A GREATER IMPACT ON THE CUSTOMER WHEN THIS HAPPENS
You are excited about them – transference of energy
ASKED TO DETERMINE WHICH PERSON/PEOPLE NEED TO BE PRESENT AT THE APPOINTMENT
Homeowner | Spouse/decision maker
WE DO THIS AT THE END OF EVERY CALL TO CLARIFY EXPECTATIONS
Recap
I AM SORRY TO HEAR THAT, CAN I ASK THE REASON YOU WERE LOOKING TO START THIS PROJECT ORIGINALLY?
Not interested
WE DO NOT OFFER THIS SERVICE BECAUSE WE ONLY DO FULL REPLACEMENTS
Repairs | Re-glazing
THE REASON BEHIND OFFERING DISCOUNT INCENTIVES
To create a sense of urgency
THESE QUESTIONS DETERMINE IF WE CAN BOOK A LEAD USING A VA LOAN
Pay out of pocket | Check in hand
THE LEAD AGREES AFTER YOU ASK “FAIR ENOUGH”
Firm agreement
WHILE I HAVE YOU ON THE PHONE
Call back later
AN EXISTING SHOWER SPACE WITH STABLE WALL STRUCTURES. EXISTING DRAINAGE AND PLUMBING
Basement bathroom qualifying questions
THESE TWO GROUPS ALWAYS QUALIFY FOR AN ADDITIONAL DISCOUNT
Seniors | Veterans
IF THE LEAD WANTS TO USES INSURANCE AND OFFERS TO PAY OUT OF POCKET AND BE REIMBURSED
Do not set the appointment | Unable to move forward
THE PERSON WE BOOK WITH WHEN THE HOME OWNER IS TOO BUSY TO TALK
No one | Must be the homeowner to book
I CAN MAKE THIS BREIF, TELL ME ABOUT YOUR PROJECT
Busy | At work