EASY
THE DONOR DOES NOT ANSWER THE PHONE.
WHAT IS NO CONTACT(NC)?
DONOR STATES THEIR IRON IS LOW AND CALL THEM BACK IN A MONTH.
DONOR KEEPS SAYING NO AND WOULD NOT LET YOU SPEAK BUT DOES NOT HANGUP, SO YOU HANGUP AS THE CALL IS NOT PRODUCTIVE.
WHAT IS CALLBACK REQUESTED?
THE DONOR ANSWERS THE PHONE AND YOU INTRODUCE YOURSELF, THE CALL IS THEN DISCONNECTED.
WHAT IS HANG UP(HU)?
DONOR STATES THEY CANNOT DONATE RIGHT NOW AND WOULD LIKE A CALLBACK IN 6 MONTHS.
WHAT IS TEMP NO CALL(RPC.TEMP-NC)?
DONOR STATE THEY SPEAK SPANISH
WHAT IS SPANISH + SPANISH ASSERTION ?
THE DONOR BOOKS AN APPOINTMENT.
WHAT IS APPT. SET(APSH)?
YOU CALL A 16 YEAR OLD DONOR AND THEIR MOTHER ANSWERS AND SCHEDULES AN APPT FOR THEMSELVES AND THE DONOR YOU CALLED FOR.
WHAT IS APPT. SET AND PLEDGE?
1ST NUMBER AS WRONG NUMBER, 2ND NUMBER WAS DONOR AND THEY CONFIRMED THEIR NUMBER AND SCHEDULES.
WHAT IS WRONG NUMBER + APSH AND DUF TO REMOVE WRONG NUMBER?
DONOR STATE THEY NEED TO CHECK THEIR SCHEDULE AND IS DRIVING RIGHT NOW.
WHAT IS CHECKING SCHEDULE?
THE DONOR SAYS THEY ARE NOT INTERESTED AFTER REBUTTALING THEY CONTINUE SAYING THEY ARE NOT INTERESTED.
WHAT IS CALLBACK REQUESTED?
DONOR HAD A BAD EXPERIENCE LAST TIME AND WOULD LIKE TO WAIT BEFORE DONATING AGAIN.
WHAT IS RPC-BAD EXPERIENCE AND DONORCARE?
THE DONOR TELLS YOU TO CALL HIM BACK IN THE EVENING.
WHAT IS CALLBACK REQUESTED AND EMAIL CCM DN?
YOU CALL A 17 YEAR OLD DONOR AND THEIR PARENT ANSWERS AND SAYS THEY ARE NOT HERE AND THEY ARE NOT GOING TO DONATE AGAIN, TAKE THEM OFF THE CALLING LIST.
WHAT IS WRONG PARTY CONNECT(WPC)?
DONOR SCHEDULES HIS APPT. AND REBOOKS AND YOU ALSO SCHEDULE HIS WIFE.
WHAT IS APSH+REBOOK ON HIS PROFILE AND PLEDGE ON HER PROFILE?