Electrical
This tool, often shaped like a pair of pliers, is used to cut and strip insulation from electrical wires.
What is a Wire Stripper?
This tool, also known as a "pipe wrench," is essential for gripping and turning pipes, especially when they’re threaded together.
Water is a Monkey Wrench?
This service is often offered to maintain a system and prevent future issues, and can be mentioned when discussing long-term customer needs.
What is the Golden Service Membership?
The name of the mascot that represents Call Natal's
What is Frankie?
This common household device is used to switch the flow of electricity on and off in a circuit, typically for lighting.
What is a Light Switch?
This valve, often located where the water main enters a building, is essential for shutting off the entire water supply in an emergency.
What is a Main Shut Off Valve?
This device is used to regulate the temperature in an HVAC system by controlling the heating and cooling functions based on a set temperature.
What is a Thermostat?
This is the process of passing on a customer lead to a different trade when the customer’s needs fall outside your expertise or scope of work.
This core value embodies how we do business and treat our customers and also doubles as our company slogan
What is Service Honoring the Golden Rule
This type of electrical current, abbreviated as "AC," reverses direction periodically and is the form of current delivered to most homes and businesses.
This U-shaped pipe, found under sinks, is designed to prevent sewer gases from entering your home by trapping water.
What is a P-Trap?
This part of an HVAC system is responsible for removing heat from the indoor air and expelling it outside, typically located outside the building.
What is a Condenser?
This document is created to explain the service completed, telling the story of what happened, listing the work completed, and the total amount due for the service.
What is an Invoice?
This is a code to notify dispatch that you are wrapping up the call and will be ready to move to the next call in approximately 15 minutes.
What is 1035?
This is the unit used to measure electrical resistance.
What is an Ohm?
The name of a toilet on a set of plans
What is a Water Closet?
This device controls the flow of air through the ducts, helping to regulate temperature and airflow to different parts of a building, and can be adjusted manually or automatically.
What is a Damper?
These options provide a customer with an approximation of the cost for services or installations before the work is performed, often including labor, materials, and any potential additional charges.
By putting this thing out at a customers house, you get entered into a monthly drawing for you and the customer to win $100.
What is a Yard Sign?
This is the term for the flow of electric charge through a conductor.
This type of fitting, named after a letter in the alphabet, is often used in plumbing to allow wastewater to flow freely and prevent siphoning in drainage systems.
What is a Sanitary Tee?
This HVAC component is responsible for transferring heat from inside the building to the outside, and can often be found as part of the outdoor unit in an air conditioning system.
What is the Condenser Coil?
This step is critical when answering the phone, as it ensures the technician has the correct details about the customer’s service history, location, and contact information before scheduling an appointment. A bad example would be saying "Anddd your name?"
What is Verifying Customer Information?
The number of employees currently employed by Call Natal's.
What is 36?