VESTA
What is our non emergency phone number?
410-758-0222
True or False: You do not have to enter a call for service for a 911 hang up from a landline.
False - 911 Hang ups from landlines require police response.
Where do you enter additional information for an address such as Apt number?
Qualifier Box
Who do we notify to place a hospital on a status / when we go on blue alert?
EMRC Region III
What are the priority symptoms?
Breathing Problems
Chest Pain
Unconscious
Serious Hemmorhage
Verbalize a BOLO with the following caller statement:
"Hi I am traveling RT50 westbound, approaching exit 40A and there is a green Chevy Silverado that is driving aggressively and cutting people off. I can't see his tag, but it was a MD tag I just did not see the numbers"
Queen Anne to all cars, standby for a lookout.
Queen Anne to all cars be on the lookout for a green Chevy Silverado traveling RT50WB passing EX40A , unknown MD registration, reported to be driving aggressively and cutting drivers off. If observed, stop and take appropriate. End of Bolo (time stamp)
What is the phone number to QASO?
410-758-0770
When should the TTY be used?
On all silent 911 calls
What does a white address box indicate?
Valid Address
Who do we call when we are in need of a fire marshal to respond to the scene?
MJOC
Caller reports his wife is in labor and she is in the 3rd trimester with her 4th child?
Pregnancy / Childbirth
Who would handle a call for a rabid racoon in someone's front yard in Symphony Village?
DNR
What is the difference between System Hold and Local Hold?
System - Anyone can pick up
Local - Only original console can pick it up
When should the 37 card be used?
At any doctors office / medical facility
Where do you go to find previously entered REPOs?
What agency would handle a bat in the master bedroom of 112 Main St Sudlersville?
Animal Control
Caller reports her son was tackled playing football and broke his arm and it is severely deformed.
Traumatic Injury
What is the fax number for QASO?
410-758-1961
Name 3 agencies we answer the phones for.
- QASO
- CPD
- Animal Control
- After Hours Sanitation
When using the 37 card, do you select "Evaluation" or "Transfer" ?
Evaluation
How do you create a new call for service for an incoming 911 call?
E911 Queue
What information needs to be collected when someone calls in for a controlled burn?
Address
Name
Call Back Number
1st party caller advises he has been throwing up all day, his stomach hurts, and his chest is tight.
Chest Pain
Maryland Relay
What is a quick way to search for a phone number in VESTA?
Contact Search
What greeting is to be used for incoming 911 calls?
Queen Anne's County 911 what is the location of your emergency?
When a call is transferred to MSP, what call type is entered in the call type box to document this action?
XMSP
Where would we find the phone number for the on call person for social services?
Call Out Book
Caller is reporting someone took a baseball bat to their mailbox yesterday.
Damage / Vandalism / MDOP
Caller reports her son is schizophrenic and is in a fit of rage. Which call type best suits this call?
Mental Disorder
Name 2 ways you can answer an incoming call.
- Answer Button on VESTA
- Green Priority Button on Genovation Pad
Where can the COMM Plan be found, other than your binders?
Aladtec -> Go to Storage -> QACDESSOG ->Comm Protocols -> COMM Plan
Where would you go to find a traffic stop that occurred on 12/27 at 08:16?
Cleared Call Search
Caller reports she locked herself out of her car in the Target parking lot but the vehicle is unoccupied. How do you proceed?
Advise the caller that QASO does not carry lockout kits and she will need to notify a tow truck or lock smith.
Unknown Problem
Identify the towns in which each paramedic station is in.
P100 - Stevensville
P300- Queenstown
P400 - Centreville
P500 - Church Hill
P600 - Sudlersville