Action 1: Refunds
In what binder should the refund log be stored.
Cash Handling Binder
end in mind for action 2?
End in Mind: Ensure integrity of our operations and operatiors
What are the five top items?
Orange chicken, teriyaki chicken, broccoli beef, Kung pao, and 1 premium item/ promotion entree.
when is our areas weekly open house, time and where?
Open house every Wednesday 10 - 2pm
at PX on Jackson st. Indio
What must dine in and drive thru must have during peak hours
pre packed teriyaki amd sweet sour sauce
all hands on deck
What is the regions expectation for refunds
zero refunds
what must all stores use?
All stores must fully utilize Food Tools
What must GM submit to ACO/MUM?
Submit Kitchen Test when submitting reviews.
What must all manager do for each associate?
Have a pay by performance
Goal drive through time?
meeting goal of 3 mins
A reason for an unacceptable refund?
Entering wrong form of payment
What time inventory should be started and what day the week is done?
Mall Location : must count inventory after store is closing
All other locations: After 8pm
what is the end in mind?
deliver fantastic food with pride
What is each store goal on staff?
To be fully staffed with one BOH and FOH benched.
Name three drive thru actions
outside order taker -window to order confirmation board during peak hours
three person operations if there are more than 3 cars
all headsets utilized
take orders with entrees first
3 minute drive thru time
pre packed teriyaki and sweet sour sauce
Name the steps for refund log
GM/PIC must be present when refund is being done.
Take a picture of receipt and refund log sheet.
Send picture to ACO with refund explanation.
What items should be counted first for inventory and why
Paper goods
reason Meats and produce are being used constantly and cost more.
Name two more batch calling actions
Retrain associates on batch calling
GM must sample 5 random dishes during shifts to assure food quality.
End in mind for action 4
constantly hiring, recruting to live into our 2020 vision, fill pipelines, and support store operations.
End in mind for Action 5
To improve operations efficiency and effectiveness to support our teams.
End in mind for refunds?
Elevate manager and associate awareness and prevent unnecessary refunds, and avoid theft.
Reason for counting inventory after 8pm
to enssure accuracy of inventory and after 8 dinner rush is over.
What batch number and color is sales of 75 -150
batch 1 and pink
Two reasons for Pay by Performance
Have a plan to get associate to next level
Provide feedback and alignment for associate and PIC.
Name the 5 thru put actions
One heaping scoop perfectly executed
36" grill top will be installed at all locations making over 50K
2 wells for C4 on steamtable for stores more than 40k
Batch calling based on 30 mins sales