Relationships
The foundation upon which we build processes and technologies?
Who are People?
A difference between flattery and appreciation.
What is honest, sincere appreciation.
The sweetest sound in any language to a person
What is a person's name.
Sometimes it's best to think first, then
What is act
This inspires the people to keep on improving
What is praise
The right people to buy into the program is paramount.
Who are stakeholders.
Dramatizing your ideas
What is use showmanship
Non-verbal gesture that will make people like you
Smile
You are likely to have the other person minimize mistakes if you do this
What is admit when your are wrong
Use suggestions rather than orders
What is ask questions
Think of what you want to achieve and accomplish.
What is personal vision.
One way to make a memorable 1st impression
DOUBLE JEAPORDY
Treat others the way they want to be treated
What is the Platinum Rule. (Make other person feel important)
Something the human species universally craves
What is sympathy
Feeling of authority
A combination of people skills, social skills, communication skills, emotional intelligence and personality traits.
What are soft skills
Confrontational comments made by a customer during a meeting
What is apologize and ask to take it offline
Encourage others to talk about themselves
What is a good listener
This drives others to agree with you
What is be friendly
A good leader
Double Jeapordy
The blueprint for relationship development, name 2.
What is Be a Partner, Breakdown Barriers, Be Relatable, Find Common Ground, Go the Extra Mile or allow Time for the Relationship to Grow.
3 fundamental things NOT to do when handling people
What is Condemn, Criticize, or Complain.
The Golden Rule of Relationships
What is one should treat others as one would like others to treat them.
Wise, exceptional, tolerant people try to do this
What is see things from the other person's point of view
This opens closed doors