Career Development
This tab is utilized when seeking different positions within the company.
What is the Internal career opportunities link on startup page?
Without using my TOB I can move my afternoon hours by using this option.
What is same day flex?
This rental document must be sent by a L2 or the location.
What is copy of the RA?
CCI saying location does not have the car.
What is No Car Available FF?
General Loyalty inquires require this length of time.
What is 3-5 business days?
This person must be informed previous to applying for a position.
Who is your L3?
You can use the same day flex option this many times a month.
What is three?
This is sent when crediting over $101 and no L2 available.
What email refund record to Travis?
Business acct customers requiring this should be transferred to Acquirent.
What is new account set up only?
Status matches for both loyalty brands take this many days.
*2 answers will accept either*
What is 3-5 business days to approve then 7-10 to post to account?
Positions for the call center are found under this location.
What is GP 7610 Support Services?
You can do this many future date flexes within a month.
What is five.
I need to move next Monday to Friday I can send Travis this request.
What is a Flex shell?
Loyalty tech issues reported via shell should include this information.
What is 1 Member #
2 Date
3 Website? App? or Both
4 Browser used
*BONUS* screenshot if available (list exact error)
Proof of site for CMS requires this long for refund approval and processing.
What is 10-15 business days per update in HUB?
These two things should be confirmed before applying for a position.
What are the responsibilities and qualifications?
For a flex to be considered the days requested must be what?
What is within the same week?
Received call from cx who purchased AMEX gift card for their reservation, I follow this process.
What is the suspicious activity outlined in Doc 177?
These customers should be given the citation payment link.
What is 1. the customer needs to make a MOP change on a citation that is already processed in CMS or
2. the customer needs to make a payment on a cash status ticket in CMS and can't find their customer letter
E+ redemption reservations have this time window before or after the original time/date for them to be honored.
What is 24 hours?
These 3 documents must be submitted when contacted by TA after applying.
What is provided candidate worksheet, internal resume and two most recent reviews?
I can track my SA here.
What is MyTime->My adherence?
This after hours call requires Travis to reach out to the area sup.
What is firearms/medication left in car?
Gift cards/suspicious activity should be handled in these steps.
What is 1.DO NOT agree with customer. 2. Apologize
3. Ask questions to complete shell found on DOC 177 (name, phone#, type of prepaid card/app etc) 4. Direct customer to our website faqs/submit report to iccc (Internet Crime Complaint Center)
Online portal payments take this long to post in CMS.
What is 12 business days?