NGA Standards
Client Bill of Rights
What to do when a client dies
Whose job is it?
Mental Health Awareness Month
100

Standard 1: Knowing the applicable laws and standards - The Guardian must...?

What is...

Follow court orders and restrictions.

100

Name that right: 

Client wants to color their hair purple.

What is...

The right to choose personal image and name.

100

How soon after a client's death must you notify the court. 

What is...

24 Hours

100

Finding placement options?

Who is...

The Case Manager

100

How many people suffer from mental illness?

What is...

1 in 5 people

200

Standard 3: Tools to be used when guardianship is established. The guardian must use...?

What is...

Person-centered planning, Surrogate Decision Making, & Supported Decision Making

200

Name that right:

Client wants to end guardianship.

What is...

The right to petition the court annually.

200

After a client moved suddenly due to health concerns, how soon must notifications be made.

What is...

Within 7 days of move to all interested persons.

200

Providing transportation for client appointments?

Who is...

The Facility

200

What percentage of people with mental illness receive treatment?

What is...

44%

300

Standard 4: Relationship with client’s family and friends

What is...

The guardian shall encourage and support the person in maintaining contact with family and friends, unless such contact will substantially harm the person.

300

Name that right:

Client wants to marry longtime girlfriend and have a baby.

What is...

The right to marry and have children.

300

Where is the "What to do when a client dies" checklist in EMS?

Where is...

Under Dates/Checklists

300

Gives approval for vaccinations?

Who is...

The Guardian

300

What percentage of people with mental illness also have substance abuse problems?

What is...

50.5%

400

Standard 7: The standards for decision making are...?

What is...

Consult client, staff, and/or family.

400

Name that right:

Client wants to vote for Trump. 

(Their right has not been restricted.)

What is...

The right to vote.

400

Client had local Law Enforcement called to house due to behaviors, how soon and who needs to be notified? 

What is...

Notify interested persons within 24 hours.

400

Setting up appointments?

Who is...

The Client or the facility

400

Members of this community are twice as likely to have a mental health condition compared to the general population.

What is...

The LGBTQ community.

500

Standard 8: Least restrictive is described as...?

What is...

The guardian shall weigh the risks and benefits of the decision and develop a balance between maximizing the person’s independence and self-determination and maintaining the person's dignity, protection, and safety.

500

Name that right:

Client doesn’t like the placement option that has been chosen out of three options. Wants to have discussion about why this choice is being made.

What is...

The right to be involved in decisions.

500

What are the 3 items needed to e-file to court after a client death?

What is...

Petition to terminate guardianship, death certificate, and proposed order.

500

Deciding to participate in activities?

Who is...

The Client

500

This is the second leading cause of death among 15–29-year-olds worldwide.

What is...

Suicide.