MET
What conversation starters can you use to engage a loan-only member and inform them about STCU's free checking options?
1."I see you have a loan with us—did you know we offer a free checking account that could make managing your payments even easier?"
2."What kind of banking services do you use most often? Are there any particular services you'd like your new checking account to offer?"
3."Are you looking for any specific features, like no fees, rewards, or overdraft protection, in your new checking account?"
4. State other questions that can be asked
STCU Standard checking; is there a maintenance fee?
NO
Who is eligible to get a HELOC?
Any Homeowner can apply
What do the Flower/fruit and vegetable Stickers represent in this campaign?
How many points is a Completed Conversation (Excluding Checking/HELOC) worth?
1 Point
If a member only has a checking and/or savings account, what interview questions can be asked to explore the possibility of an Auto, RV, or Credit Card loan?
1.Where else do you bank?
2.Are you interested in exploring loan options for an upcoming purchase, like a car or RV?
3.Would you like more information on how we could help with a loan that fits your needs?
4.Any questions that encourage a two-way conversation.
2-part question!
What are the 2 criteria for an "active" checking account in this campaign?
1. 1 $250 credit transaction. (any transaction code as long as its money in)
2. 3 debit transactions of $25 or more. (any transaction code as long as its money out)
What does HELOC stand for?
Home Equity Line Of Credit
What is Silver Lakes Non-Checking/Home Equity Point Goal
110
Logged HELOC Conversation is worth how many points?
3 Points
A member comes in to make a mortgage payment, what questions can you ask to find out if they have a HELOC or might be interested in one?
1."Are you currently planning any home improvements or major renovations?"
2."Have you considered using the equity in your home for additional financial flexibility?"
3."Is there anything specific you’ve been thinking about that could benefit from extra funding, like home repairs or paying off debt?"
4.Any questions that encourage a two-way conversation.
How many checking accounts can a person have?
As many as they would like.
How many years can you pull off a HELOC with STCU?
Bonus question: At the end of the HELOC term, how many additional years do you have to pay off the fixed portion?
10 Years
Bonus answer - 20 additional years!
What is the point goal for Silver Lake's active checking in this campaign?
155
How many points is an "active" Checking Account worth?
5 points
A member comes into deposit funds, and you notice an autopay set up to another institution. Upon further inquiry, you discover the member has an auto loan elsewhere.
How does this align with the current promotion at STCU? How would you present this opportunity to the member?
1. 1% Cash Back
2. Auto and RV loan products running Aril 1st through June 30th.
What age do you have to be to get a Student Checking with a debit card.
12
What is the HELOC promotional fixed term that STCU is offering?
(How long will members get the promotional rate for?)
6 MONTHS
What is Silver Lakes Home Equity logged conversation point goal?
21
Completed HELOC from a Logged Conversation is worth how many points?
10 Points
While assisting a member, she mentions that she's not looking forward to the yard work she has to do.
What interview questions can you ask to determine if she is a homeowner and a potential candidate for our HELOC?
1.Are you the homeowner of your property?
2.Are there any other improvements or updates you're planning for your home?
3.Do you have any major renovations or projects in mind for this summer?
4.Any questions that encourage a two-way conversation.
What is the 3 requirements for Relationship Rewards Checking account for Level 1?
1. Online Statements
2. Direct deposit (minimum $250)
3. 10+ combined debit cards or credit card purchases
What is the smallest dollar amount you can obtain for a HELOC at STCU?
$5,000
What is the completion point goal for Home Equities for Silver Lake?
Bonus question: How many home equity completions does Silver Lake need to reach this goal?
10
1
What is Silver Lakes total point goal?
296 Points