At the Desk
A user comes to the desk and asks where the Adult Basic Education Office is.
In the Library Building Annex - right across from the main library entrance.
A student comes to the desk and asks if they need to check in before finding their study room.
There's no need to check in if they've already made a reservation (but do direct them to the room if needed).
A student comes to the desk and asks how they can print in the library.
Walk them down to the tech consultants for assistance.
Someone turns in a hat they found on the floor.
Ask where they found it and log it in the Lost and Found Log.
You finish doing all of the opening tasks and clear the hold shelf in the morning.
Mark everything as complete on the Daily Task Sheet.
A user comes to the desk and asks how long they can check out books for.
It varies depending on the book and user status. Check the Borrowing and Access UW Libraries webpage if needed.
A group of students approach the desk and want to make consecutive reservations under different group member names for the same study room.
This is not allowed (but they are welcome to keep using the room until a different reservation is made).
A student comes to the desk and asks to check out a laptop.
Ask them what their institution is and how long they need it for, and then refer accordingly (UWB and <7 days: tech desk; UWB and >7 days: UWBIT desk; All CC: CC Information Services desk).
A student turns in a cell phone that was left in a study room.
Ask them where they found it and log it in the Lost and Found log, then bring it to Campus Safety and have them take the phone and sign the log.
You just finished helping a user, and now there are quite a few items on the book trucks behind the desk.
Scan the items in again and route to the appropriate location. Make a book truck if there are enough items. Shelve any first-floor items as time allows.
A user comes to the desk needing to find a book for a class they’re taking this quarter.
Ask them for more information (book title, course code, instructor name, etc.), then show them how to look the book up in the catalog, retrieve it, and check it out.
Follow-up: What if there aren't any copies available?
A user comes to the desk and asks if you can help them make a reservation for an empty study room. The room is reserved for someone else, but no one has shown up.
Wait 15 minutes before cancelling the reservation and helping them make a new one.
Follow-up: What if all the study rooms are occupied?
A user comes to the desk and asks where the science books are.
Ask if they’re looking for a specific title. If so, show them how to look it up in the online catalog. If not, refer to the reference/on-call librarian.
Follow up: What if there isn’t a librarian available?
Someone comes to the desk looking for a lost USB drive.
Check our lost and found, and then also check with the tech consultants.
Follow-up: While walking down to the tech consultants, you notice an unattended backpack left at a table in the IC. How do you respond?
You signed up for an upcoming Children’s Display, but you noticed a truck of incoming holds seemingly already processed and ready to be put on the shelf.
Scan the items in to make sure they get properly taken out of transit, place them on the hold shelf, and then work on the Children's Display.
Follow-up: What should you work on after those tasks are completed?
A user comes to the desk complaining about the excessively high library fines. They want to know the exact amount they have and why they were assessed that way.
Open their Alma account and look for Fines and Fees on the left, under their name. Click on this to open up a list of all the active fines and fees for the user. You can also see/show them the UW Libraries Fines page for a breakdown of amounts and the Appeals page for instruction on how to file an appeal. Refer users to Library Account Services if needed.
List all of the tasks that can be done on the desk.
Daily Task Sheet tasks, Student Project tray tasks whiteboard/email tasks (if applicable), shelve first floor materials, empty To Shred tray, read and respond to work emails, Children's Display (if applicable), process incoming mail, process paging, clear sorting shelves, create book trucks, blog post, cut scratch paper, remove old IC posters