Can We Talk?

Random

Unsystematic

Scattered

Indiscriminate

Arbitrary

100

The first step in achieving the results we really want is...

To start believing that others are the source of all that ails us
To continue believing that others are the source of all that ails us
To stop believing that others are the source of all that ails us
None of the above

3. To stop believing that others are the source of all that ails us

100

What 3 things make up crucial conversations?

1. High stakes, emotions run high, & varying opinions

2. Low stakes, little emotion, & similar opinions

3. One fish, two fish, red fish, blue fish

4. High stakes, strong emotions, & same opinions

1. High stakes, emotions run high, & varying opinions

100

What vast library of scenarios do we curate?

a.     “Yeah-but” scenarios 

b.     “No thank you” scenarios 

c.     “Why me” scenarios 

d.     “What” scenarios 

a.     “Yeah-but” scenarios 

100

What do people who are good at dialogue do?

A. Make the pool of shared meaning as shallow as possible

B. Make it safe for everyone to add meaning to the shared pool

C. Unite all people's pools of meaning into one

D. Add the meaning to their own meaning pool only

B. Make it safe for everyone to add meaning to the shared pool

100

What is NOT an example of collecting yourself?
A. Praying
B. Breathing deeply and slowly
C. Being Mindful of your feelings
D. Be Curious

D. Be Curious

200

What are the 3 signs that you're having the wrong conversation?

1. Your emotions stay calm, you walk away satisfied, & never have the conversation again

2. Lions, tigers, & bears –oh my!

3. Your emotions escalate, you walk away skeptical, & you're in a déjà vu dialogue

4. You’re constantly angry, you walk away from the person, & you tattle tell on them

3. Your emotions escalate, you walk away skeptical, & you're in a déjà vu dialogue

200

As Skilled individuals should we admit to our own unhealthy behavior in order to...

Have a good conversation
Verbalize our emotions
Be heard in our crucial conversations
All of the above

2. Verbalize our emotions

200

You are having a discussion with someone and they blow up on you and contradict everything you say. What is the best way to handle this?

Take a step back and gather your thoughts before you confront them.
Yell back at him and lose your cool.
Repeatedly tell them that their opinions are wrong and try to convince them that you are correct.
Leave and avoid the situation, refusing to revisit the topic again

Take a step back and gather your thoughts before you confront them.

200

What does the acronym feedback CURE mean?

a.     Collect yourself, understand, recover, engage

b.     Command, understand, retain, evolve 

c.     Contain, unveil, resolve, engage 

d.     Consult, understand, rebuke, evolve 

a.     Collect yourself, understand, recover, engage

200

What is NOT an example of Engage?

A. Look for truth
B. Poke holes in feedback
C. Look for the gold
D. Look for meaning

B. Poke holes in feedback

300

Others notice their ________ before they notice signs in their body.

Emotions
Responses
Thoughts
Fear

1. Emotions

300

You are having a disagreement with a friend, and you both feel as though you are not being heard. When resolving this issue should you:

Continue explaining your point before your friend can respond.
Hear your friend out, but immediately tell them you disagree.
Defend yourself while your friend explains, so you don't miss anything.
Let them explain fully before responding with your side.

4. Let them explain fully before responding with your side.

300

What are the four methods of decision making?

a.     Command, Consult, vote, consensus

b.     Command, converse, fight, retort 

c.     Brawl, Listen, consult, consensus 

d.     Debate, vote, understand, command 

a.     Command, Consult, vote, consensus

300

You are working overtime with your team to finish a project. One group wants to go home, saving the work for another night. The second group, on the other hand, wants to finish the project before departing for the night. Which of the following is the most appropriate way to handle this conflict through using a crucial conversation?

Allow the first group to decide, resulting in next to no work getting completed, leaving for an early night.
Communicate openly, hearing out everybody's sides, and collaborating on the most effective way to finish the project.
Contact the boss and say that the project is impossible, passing it off to other colleagues.
All voice your opinions at once, causing an argument, leaving for no work or solution to be discussed during the time the group is together.

2. Communicate openly, hearing out everybody's sides, and collaborating on the most effective way to finish the project.

300

The following is an example of what method of decision-making? We or others write the email, approve the purchase order, or design the presentation.
A. Command
B. Consult
C. Vote
D. Consensus

A. Command

400

Select the correct example of opinions vary:

A. You and Your Boss want to move the company.
B. You and Your Boss agree on a path forward.
C. You and Your Boss disagree on your possible promotion.
D. You and Your Boss talk to employees on being on the same page.

C. You and Your Boss disagree on your possible promotion.

400

Select the correct example of Emotions Run Strong:

A. You're in the middle of a casual conversation and your partner falls asleep.
B. You're in the middle of a casual conversation and your partner brings up an "ugly incident" that blames you for something.
C. You're in the middle of a casual conversation and your partner changes the subject of the conversation.
D. You're in the middle of a casual conversation and your partner brings up their appreciation of all you do for the family.

B. You're in the middle of a casual conversation and your partner brings up an "ugly incident" that blames you for something.

400

How do the authors describe deja vu dialogue?
A. A conversation you have experienced before in a dream.
B. A conversation you have experienced before in your mind.
C. A conversation you have had before - maybe even a dozen times.
D. A conversation you have experienced before in meditation.

C. A conversation you have had before - maybe even a dozen times.

400

The authors over the years, learned a lot about how various readers turn these ideas into new habits. What are the two key principles for positive change?

A. Strong Emotions and Opposing Opinions

B. Opposing Opinions and High Stakes

C. Strong Emotions and High Stakes

D. Learn to Look and Make it Safe

400

The following is an example of what method of decision-making? The boss invites all employees to influence them before they make their choice - gathering ideas and evaluating options.
A. Command
B. Consult
C. Vote
D. Consensus

B. Consult

500

Select the correct example of High Stakes:

A. Trying to decide on a new marketing strategy and if you don't make the right decision your company is in trouble.
B. Trying to decide on a new marketing strategy.
C. Trying to decide on a new company policy.
D. Trying to decide on a new company product.

A. Trying to decide on a new marketing strategy and if you don't make the right decision your company is in trouble

500

What is dialogue?

A. When your boss tells you what you need to do.
B. When your partner shares how they are feeling.
C. When your parents state the changes you need to make.
D. The free flow of meaning between two or more people.

D. The free flow of meaning between two or more people.

500

What is NOT an example of Understand?

A. Be Curious
B. Ask Questions
C. Ask for Examples
D. Ask for a Time Out

D. Ask for a Time Out

500

What is NOT an example of Recover?
A. Try to solve a puzzle
B. Ask for a Time-Out
C. Control when you respond
D. Take time to reflect before responding

A. Try to solve a puzzle

500

The following is an example of what method of decision-making? You talk until everyone honestly agrees to one decision.
A. Command
B. Consult
C. Vote
D. Consensus

D. Consensus