People
Topps
Apps
Helpshift
Nexus
100

Who are the members of Topps Marvel Team?

Randall Ford and Lazarus Chavez

100

What are our four archived apps?

WWE Slam, Walking Dead, Huddle, and Knockout.

100

What app uses Season Pass?

Disney

100

What button allows you to view all actions taken in the ticket?

Show Logs

100

Which toggle button in Nexus allows us to send missing packs?

Mail

200

Who is our SOM?

Charles Andrew Inong

200

What do we call the crafting output for Marvel?

Fusion

200

Is gifting a current feature of our apps?

No

200

What's the limit for redaction?

No limit

200

Which tab allows us to view a collector's timeline history of comments?

Collector's Timeline Feed

300

Who is the main character of the Disney Movie, Encanto?

Mirabel Madrigal

300

What do you call the gift box for Star Wars?

Cargo Drop

300

What apps have the Contests feature?

KICK, BUNT, and SKATE.

300

Can the user respond to the ticket after it has been rejected?

No

300

Where do we check if the card is tradeable?

List & Find

400

What team handles spam talk escalations?

Moderation Team

400

What daily freebies does the Kick app give out?

Daily coins and gift box

400

All cards can be traded. True or false?

False

400

What button allows you to insert macros?

Quick Replies

400

Where do we view the award cards received for completing sets and collections?

Awards List

500

Who is the Topps Team Support Manager?

Sam Wood

500

This is a passive system of recognition given to users for milestones or accomplishments.

Achievements

500

Marvel energy is capped at?

3

500

Can the user respond to a resolved ticket?

Yes

500

Where do we check releases, events, and any known updates to the app.

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