Job Search Skills & Values
Name two different advantages of a multigenerational workforce.
Innovation and creativity, multiple perspectives, different skills, mentorship, future-proofing the workplace
What type of résumé highlights your skills, work experience and education, and is the most common type of resume?
Combination résumé
How long should a cover letter be?
1 page long
What is the unjust, unequal, prejudiced treatment of different people, especially based on their race, age, and gender.
discrimination
What are three characteristics of business communication 1.0 (traditional business communication)?
The traditional model of communication: unidirectional, control, low message frequency, fewer channels, publication, lecture, broadcast, one to many, information hoarding, hierarchical, static, structured
What do you call a statement written by a supervisor or manager which speaks about the job seekers skills, relations with others and workplace abilities?
A reference letter, a letter of recommendation
What is the purpose of a résumé?
To present a brief business message to employers, which is direct and skimmable, to get invited for an interview.
Why should you follow up after completing your interview?
To show your interest, to ask a question, to provide more information, to accept or reject an offer, to ask for an extension
What are 3 things the HR department is responsible for?
Hiring, training, compensation (pay) and benefits, changes of work status, Promotions & raises, performance evaluations, complaints (including harassment and discrimination), promote ethical and legal communication.
Explain and give an example of the trait of professionalism called "Teamwork".
Collaborating with other people to complete a task.
For example: When we close the store, we all work together to make the work faster.
In Hofstede's framework for assessing culture, which dimension of culture is about people's comfort with not knowing things and taking risks?
Uncertainty avoidance
What are the 5 major sections of a traditional résumé.
Your name and contact info, introductory statement, educational background, experience, skills
What are four ways that you can prepare for an interview?
Learn about the organization, prepare questions, prepare your answers, do a mock interview, pick professional clothing, be aware of your non-verbal behavior, plan your route, prepare your documents
What is the name of the organizational commitment type which means you stay because of the economic value of remaining with the company?
Continuance commitment
Explain and give an example of the trait of professionalism called "Excellence".
Excellence is doing more than the minimum.
For example: An ILAC IC instructor prepares unique powerpoints for each class.
What is networking?
Creating professional business connections, online or in person
What are soft skills and hard skills? Give one example of each.
Soft skills are interpersonal skills or people skills; leadership, patience, communication. Hard skills are skills that can be learned like computer skills and how to operate a machine.
What are three factors that can influence job satisfaction?
training, independent, social context, interactions with co-workers, pay, match with your personality
What is your digital footsprint? And how can you maintain a positive online image? (2 things)
Information about you online (posted by you and others).
Have a professional email address, set you privacy settings, follow email standards, make a LinkedIn profile, etc.
Name six different sources of job leads.
Company websites, job fairs, job search sites, your professional network, internships, volunteering, workshops, online professional networking, informational interviews, signs in store windows
Give an example of using an audience-centred approach to communication in the workplace.
Thinking about the listener and modifying your message to meet their expectations.
ie: noticing a client's confused expression and explaining something in a different way.
What are the 9 parts of a cover letter?
Your address, date, address of the employer, subject line, greeting, paragraph to get their attention, paragraphs to show your experience, skills and fit with the company, paragraph to conclude and politely request an interview, signature
Explain the 4 employee responses to job dissatisfaction.
Exit - you leave, voice - tell someone your concerns, loyalty - quietly hope for improvements, neglect - disinterest, going through the motions
What are five advantages of mobile technology in the workplace?
convenience of Apps, Translation tools, Marketing, influence, authenticity, Practical, Useful, Speed of information, Company database (store data, algorithms, google analytics), Reduce paper consumption