Hotel Management Company
What is the name of Management Company for Candlewood Suites
Hotel Equities
What is the name of IHG's Loyalty Program
What is IHG One Rewards
How many wash clothes go in a double room
What is 4
What's the Owners Name for Candlewood Suites Macon
AJ (Ashok) Patel
What is the name of our coffee program
Costa Coffee
What is value statement # 10
Having integrity is doing the right thing when no one is looking.
What are the Membership Levels for our Loyalty Program? List them in order
Club
Silver Elite
Gold Elite
Platinum Elite
Diamond Elite
How many hangers go in a room and what type of hangers
12- 6 pant 6 shirt
How Many rooms are at the Candlewood Suites Macon
83
What is the name of our time keeping System
ADP
What is Hotel Equities Mission Statement# 6
Wherever you are be there.
What report should be printed at the beginning of each shift to ensure we are recognizing our guests
Detailed Arrivals report
What is the name of the IHG Cleaning Program
IHG Way of Clean 5-S Cleaning Program
Guests can exchange linen during what hours?
24 hours
What is the name of the reporting system we use for work orders, for maintenance, deep cleanings, PM's and all communication
Quore
What is Hotel Equities Mission Statement
To Be an extraordinary lodging Company
Digital Check in
What's the name of the New Ecolab Air Freshener we recently switched to.
What is Morning Breeze
What is the Business Name for Candlewood Suites
Shree Jibapa Swamibapa Ji Enterprises
What's the name of the IHG Program that we use for trainings.
Merlin/ IHG University
What is Value Statement #9
Guests aren't always right but they are always guests.
Name at least 5 responsibilities of the front desk associates.
Count the cash drawer- Making drops- Posting Cupboard- Keeping backoffice area clean and neat.
Keep Candlewood Cupboard stocked/ Clean-
Keep Coffee bar stocked/Clean
Keep Lobby Clean including windows, tables, floors etc
Checking guests in and Out- Assisting with laundry-
Making Keys, Printing reg cards, Housekeeping Sheets, Providing great service,
making reservations, Printing arrivals report, linen exchange, IHG One Rewards enrollments, being present, being welcoming, Smiling, maintaining a positive attitude
Name all 5 steps of the IHG Way Of Clean 5-S Cleaning Program in order
Step 1- Survey
Step 2- Service
Step 3- Shine
Step 4- Stage
Step 5- Self Inspect
What Year did the Candlewood Suites Macon open
2008
What is the Uniform Policy? Front Desk / Housekeeping
Front desk- Black Pants- Dark closed toed shoes. Blue shirts- Name tag
Housekeeping- Black Scrub- Gray or Black uniform tops Black closed toed shoes- name tags-
Maintenance- Black or Blue pants- Dark shoes- Blue Shirt- name tag