New Prospects
What is the first method of contact?
Phone call if there is a number provided or follow up email.
What is needed prior to starting the tour?
Collect a photo ID
What is the first thing we should do upon receiving an online application?
Confirm details on application to send the DA
Who are our attorneys?
Zona Law
How many homes do we have?
392
Within how long of opening should a lead be responded to?
2 hours
How many times should you use their name throughout the tour?
At least once
What is required to accept the MasterCard income verification?
Verified income streams (ex: payroll direct deposits)
When would a 5-day notice get sent?
on the 4th if payment has not been captured or the date their payment returns
What are some unique features of the home?
Dog door, 10 ft ceilings, dual pane windows, and their own private yards
What are the 6 questions we should be asking PFR's on the phone?
1.) Name 2.)how they heard about us 3.) size home? 4.) mi date 5.) how many occupants 6.) lease length
What are some key items to go over through the tour other than home specifics?
Resident events, amenities, and our service team
In what instance would we need to perform a rental verification?
If they move in within 7 days or come back conditionally approved
considered late on the 4th and initial late fee is $50
Who is our courtesy patrol and how many times a week do they come?
7 days a week, 2 hours a night
What should we be doing before hanging up the phone to try and close a lease?
Invite them to tour!
What makes us Mark-Taylor?
our service team is 7 days a week, on-call 24/7. Our customer service is 5-star community wide. Promote resort style living to all residents and PFR's
What are the 3 security deposit prices through ePremium and their coverage amounts?
$270 ($360 coverage), $450 ($630 coverage), $630 ($840 coverage)
What is the purpose of a 10-day notice and what is the notice fee?
To address a situation/concern and allow the residents 10-days to remedy the violation. the notice fee is $35
each resident is allowed 2 guests
What should you do if our community does not meet the needs of the PFR?
Refer them to a sister community!
What is one of our closing statements?
Would you like to take this home off the market today? Would you like to get the application process started? Would you like to place a hold on the home?
What steps do we take if someone is denied?
Verify the reason why, ask for a co-signer/guarantor, or collect fwd address for refund check
How much is our court filing fee?
$280
When did Canopy open its doors?
February of 2024.