History of CAP
What DCS customer's contract began, prompting the opening of the original CAP Center?
What is C&S?
This is the town in Arkansas where JB Hunt Corporate office is located.
Where is Lowell?
This is what TONU stands for.
What is "Truck Ordered Not Used"?
A driver is unloading his truck when he finds a pallet that was intended for a store he's already delivered to. The driver has to go back to that store to deliver it. This is the audit on which we'd see that the driver did this.
What is the duplicate stop audit?
These are the 6 official paid JBH holidays.
What are New Year's Day, Memorial Day, Independence Day (aka July 4th for some of you), Labor Day, Thanksgiving Day, and Christmas Day.
This was the year in which the former CAP center opened.
When was 2013?
It's the difference between a deadhead and a bobtail.
What is a deadhead has an empty trailer but a bobtail has no trailer?
This is what FCC stands for.
What is "Fixed Cost Calculator"?
Name TWO reasons that we might mark a load "No Bill".
What are:
1) Another account is billing it
2) Non-billable move (truck move, etc)
3) Duplicate load
4) Cancelled load
5) Load has already billed (maybe hadn't paid and needed to be retriggered)
When Jason Krug calls to ask why a load was not billed, this is what you should do first before asking Nancy or Sandi what went wrong.
What is:
Look in PACE to see if it's marked no bill.
Is it cancelled?
Is it Empty?
Do we have a record of any emails or messages about the load at all?
This is the NJ town in which the original CAP was located.
Where is Lakewood?
You want to plan a vacation for September but you're not sure you'll have enough PTO. This is where you go to check.
What is: Workday/View Time Off Balance/Change date to target vacation start date.
This is what "B Service" means.
Preventative Maintenance for Tractors. (note: any loads that show B Service in a ship ID are not billable).
These are the two C&S locations in which we aren't currently auditing for "Pairs Checks".
What are Newburgh and Bethlehem?
Newburgh currently still "Shags" their backhauls, but Bethlehem is connecting them more often. Soon warranting the pairs checks there as well.
Amazon has a driver here who swears he was supposed to get holiday pay for Arbor Day, and the entire account is at Roosevelt's. You agree to help him by showing him the official listing of the paid holidays. This is where you find that list.
What is the JB Hunt home page/ People/Pay & Time/Holidays.
These TWO people were the first Account Managers of the NJ CAP Center.
Who are Stacey Ubiera and Makel Fountain?
This is the Help Desk extension number.
What is 18464?
As it relates to our industry, this is what a "reefer" is.
What is a refrigerated trailer?
In C&S, this is audit we do to find out if we accidentally put a drop and hook where it doesn't belong.
What is the "2X billed stops" audit.
You answer the phone and it's clearly a driver calling who needs to needs to speak to his Account Manager. Unfortunately, he's brand new and somehow forgot the name of his AM and doesn't have the number. This is what you can do to find out who he needs to talk to.
What is: Ask him his alpha code, and then you'll see to which account he's assigned. If you don't already know who the Account Manager is, you can check the Fleet Code in Workday.
This is what "CAP" stands for.
What is "Centralized Asset Planning"?
This is how long after your start date JB Hunt contributes to your 401K.
If you get the correct answer AND you know the rate at which they contribute, you can double your points.
How long one year?
(not listing the bonus points answer here)
These are the facilities that make up "The 91".
What are Windsor Locks, Brattleboro, Westfield, Frozen and Hatfield?
Name at least two different accounts that utilize drop and hooks in their edits.
What are Hatfield, Home Depot PISPA, Home Depot BRGPA, Brattleboro, Windsor Locks?
When Dan Daly called to find out why a driver wasn't paid for a certain load, this is what you do before asking Nancy or Sandi.
What is:
Ask the driver's alpha and date of the check they're questioning. Go into Workday, under "Pay" and open the driver's settlements. Pull up the pay date that would include that load (check PACE to see what pay period it was. While you're there, make sure it's the driver alpha you're checking for AND that it's marked "Payable"), and check the settlement for pay.
If the load is the right driver, right pay period the driver's expecting it to be, and it's marked payable, THEN you can check with Nancy/Sandi. At that point there's something else going on that is factoring in.