This sets a 6% cap on interest rate and eliminates late fees while the service member is on active duty.
What is the Servicemembers Civil Relief Act (SCRA)
100
Enacted on March 20 , 1978, this law protects consumers from abusive, deceptive, and otherwise improper collection practices that were once common in the collection industry.
What is the Fair Debt Collection Practices Act (FDCPA)
100
"This is an attempt to collect a debt and any information obtained will be used for that purpose."
What is Mini-Miranda
200
Overseas, Fort, Basic Training, Serving, Orders
What are key words that indicate potential military service
200
While the FDCPA does not apply to this company's activities, the provisions are followed to ensure that this company's customers are protected from potentially abusive, deceptive, or improper tactics that can lead to potential state law violations.
What is Capital One Auto Finance
200
We must stop our collection efforts once a consumer notifies us to do so by this method of communication
What is in writing
300
1. Listen
2. Ask Questions
3. Document Completely
4. Provide the contact our fax number to send in active duty documentation
What is the SCRA Handling Steps
300
Asking third parties for location information on the consumer is a core function of this type of work
What is skip-tracing
300
We cannot release this information to a third party without prior consent of the consumer or a court
What is the consumer's debt
400
"DE: OKTTT sd C in Iraq with USMC. Sd C joined Marines in 03-07. Possible SCRA."
What is the proper way to notate the account
400
1. You must identify yourself and state you are correcting or confirming location information
2. You must identify you work for COAF
3. You CANNOT state that any debt is owed
4. You cannot make contact with the third party more than once
What is the FDCPA conditions which must be followed when contacting a third party for the purpose of acquiring location information
400
1. Unusual or at inconvenient times
2. Consumer is represented by an attorney and we have the attorney's contact information
3. At consumer's Place of Employment, if we know employer prohibits such communication
What is the circumstances we CANNOT contact the consumer to collect a debt