Non-verbals / Niceties
Nonverbal communication includes written messages, facial expressions, and ____
What should always come first?
People
Avoid this button unless you're intentionally trying to communicate with an entire group
Reply All
Avoiding eye contact can communicate
Disinterest
An inclusive workforce makes employees feel
Respected
Subject lines should be
Clear/Concise
Don't rely on
Assumptions
____ Matter
Words
Action to take after three emails
Phone call
When we should be aware of our nonverbals
Always!
One of our most powerful tools
Language
The most important step before sending
Proofreading
Percentage of communication that is nonverbal
69%
Communication isn't what you say, it's ____
How it's heard
When in doubt
Leave it out