Show:
Ultipro
NICE
Portal
ECHO
Miscellanous
100
www.n11.ultipro.com
What is the website for Ultipro?
100
This should be done daily.
What is the amount of times your schedule should be checked in NICE?
100
Missed Punch Form
What form do you fill out if you need a time clock adjustment?
100
Every week.
How often are we tested with ECHO?
100
139
What is my station number?
200
After clicking Time and Attendance you will then find the tab called Timesheet.
What is the location where you can check your punch times?
200
This tab should be used for any ATO requests on days that are already posted in NICE.
What is the Schedule Changes tab?
200
Must have the Call ID number.
What is the one thing you need to properly fill out a Bug Report?
200
Formatting Paragraphs Punctuation spelling out. "?" "Question mark"
What are atleast two things you won't get marked wrong for on a test call?
200
There're 3 in the breakroom.
How many vending machines are there?
300
After selecting My Company you then click Company Info to find this information.
What is the location for Company Policies and Forms?
300
There're six total.
What is the number of tabs on the NICE homepage?
300
Training Guide
Where do you go to complete your LMS assignments?
300
Yellow, Green, Blue, and Gray.
What are the four colors you will see on a graded test if all four types are present?
300
12 CA's.
How many people do we have on our team?
400
ccopsadmin@captioncall.com
Who is the person you should contact with any questions about missed or incorrect punch times and shift trade issues?
400
Green
What is the color that represents an Open Holiday in the Time Off Manager?
400
FAQ PSA 2014
What is the name of the last PSA uploaded into Portal?
400
Training Team TLS Manager
Who are the three people that may send you an ECHO test during the week?
400
20 people.
How many TL's make up the entire TLS team?
500
No leave or combination of leaves under this policy may exceed 12 weeks in the rolling 12-month period measured backward from the date used.
What is the FMLA Length of Leave Policy?
500
Two smiley faces side by side.
What is the symbol for Agent-specific trades?
500
Ops-Office Episode 1
What entertainment video was just recently uploaded in February on Portal?
500
Evaluate Communication Hands On
What does ECHO stand for?
500
September
What is the month Breynne's baby is due?