Break a leg!
20 minutes, 10 for emergencies, and 1 hour for conference calls.
How long do you have to wait to request a hand off?
Dragon15
What is the program called that we use to Caption?
Automated call that tests accuracy and speed.
What is an ECHO?
Holding the CC phone up to a TV or radio.
What is an illegitimate call?
6:00AM - 11:00PM
What are our Centers hours of operations?
This causes lower daily and weely login%
What are long lunches and long breaks?
91%
What is the daily and weekly login% goal?
98%
What is the Center's passing ECHO goal?
A church or Jehovah's Witness meeting.
What is a legitimate call?
Orem, Utah
Where is the newest US CaptionCall center located?
Minimum 3 and a half hours.
How long do you have to work to get one 15 minute break?
BAT Phone
What is the emergency phone called?
An observation time where a Team Lead or Mentor sits with a CA and Y-jacks into their computer to take notes on call performance.
What is a team call?
An internet or podcast seminar.
What is an illegitimate call?
Salt Lake City, Utah
Where is the CaptionCall headquarters located?
Following breaks and lunches according to NICE and being on phones when scheduled.
What is Adherence?
Automatic Speech Recognition
What does "ASR" Training stand for?
A 3x a month automated call design to test FKeys, quick words, speed, and accuracy.
What is a CLEAR call?
Two people speaking on the phone while in the same room.
What is an illegitimate call?
Note: If one of the people speaking is a CC Installer showing customer how to use the phone, this call will NOT be illegitimate!!!
The 4 managers (Center, Mentor, and Section) that help run CaptionCall.
Who are Noelle, Jessica, Sandra, and Kristen M?
Minimum of 5 hours.
How many hours do you have to work to get a lunch break?
UNK!
What did we have to say in dragon to dictate "Uh" before "Udge" was establish?
Small call observation done by a Team Lead or Manager twice a month.
What is a spot check remote?
Two people talking on two different lines in the same house to a third person at a different location.
What is a legitimate call?
The San Antonio mission is to inspire, empower, and create independence one call at a time.
What is the SAT center Mission Statement?