Compliance
What is the minimum credit score for us to take a personal check?
640
How much does ACA give us for back end product sales?
$4500
How should you begin a phone call with a DR customer?
I see you are renting due to an insurance claim, is that correct?
Should I pass up a walk up if I am expecting my appointment to arrive in the next few minutes?
NEVER pass up a walk up.
What is one of Rebecca's side hustle/hobbies?
Hair braiding, hammocks, sewing
Name the 2 best banks for financing a prime credit customer.
Wells Fargo, Bank of America
What is the penetration goal for EMRP?
75%
How many times should you call an internet lead the first day you get it?
5 or more until you reach them
WINNING ENERGY
What kind of Dad is TJ?
Cheer dad!
Which customer's do we have to OFAC?
EVERY CUSTOMER
How many rental days does EMRP cover, and when can they get into the rental?
8 days, once claim is filed
How should you respond when a customer says "The price is too high?"
Are you talking about the purchase price or the ownership price?
True or False? I should stay in my comfort zone
FALSE! We have to get uncomfortable in order to grow
Dylan loves animals. Name an unusual pet he's had.
Hedgehog
How do you make sure a DL is legit?
Use DL guide and the Fraud Fighter to verify holograms and other authenticating marks.
Do we offer "in house" financing?
No, we partner with a number of reputable lenders.
When you would talk about a "fixed payment" versus a "variable payment?"
When selling EMRP and overcoming a payment objection.
What should I be thinking going into every phone call or every deal?
This person CAN buy and WILL buy if I do my job correctly
Where was Jolene born? Name the state.
Nebraska
My customer told me her last name has changed since she got married but she hasn't changed her DL yet. What name should I put on the contract?
Always match the name on the DL
70%
Role play overcoming the objection "I need to think about it."
Of course you need to think about it, I haven't given you enough information NOT to think about it. Let me put together a quick proposal so you have real numbers to consider while making this purchasing decision.
Name 3 of the 5 dimensions on the Integrity Selling Congruence Model
View of Selling, View of Abilities, Values, Commitment to Activities, Belief in Product
What is Devon's nephew's name that plays for the Broncos?
Ben Powers