Compliance
What are insurance requirements for a vehicle being purchased - financed/cash?
Explain Variable Payment Vs Fixed Payment EMRP
Interest rates seem high right now
Rate Answers
Do you offer financing?
Rate Answer
What is a SMART Goal?
Specific / Measurable / Achievable / Relevant / Time Bound ... Who gets more?
What documents clear if a customer is unable to pass their ID quiz?
Schedule A: Passport, Social, Etc
What Documents Will Clear POR For All Lenders
Bank Statements / Utility Bill
I only want to spend 5-10K
Finance/Reliability - Rate
How are your prices compared to other dealers?
Market Based Pricing, Critical Areas... Rate
What are the different customer sources and which can you impact the most?
Daily Rental, Internet, Affinity, Walk-In, Customer Referral, Previous Customer
DAILY RENTAL
Which customer's do we have to OFAC?
EVERY CUSTOMER
What is BEG on a $30,000 loan, through Wells Fargo with a $2500 EMRP sold
2550
I can get more for my car private party
Trade In Process/Convenience, Tax Break, Banks Love Trades, etc. Rate
How do I know that I am getting a good car?
Quality Control - Cert/Carfax/12.12/7 Days... Rate
Provide an FBIC for an Armada... Customer just had a baby and is looking for luxury
Various
How do you make sure a DL is legit?
Use DL guide and the Fraud Fighter to verify holograms and other authenticating marks. Also the tablet can be used to scan through Lexis Nexis.
Name our partner lenders in ACE?
Who lists more
I don't think that you can get me approved
Talk up financing process, approval %s etc
I don't want to make a quick decision, but my rental is running out
7 Day buyback... Rate
What are the requirements to become a Senior Sales Consultant
168 Sales Inside of 12 months
14+ 7 Times - Consistency
ESQI - 3/6/12 At or Above Corporate
F&I Above Corporate
GCSM / GM Approval
My customer told me her last name has changed since she got married but she hasn't changed her DL yet. What name should I put on the contract?
Always match the name on the DL
70%
After completing menu, "I need to think about it"
Rate
Do you take trade-ins?
Rate Answers
What are all of the criteria for winning an EAA for a dealership
Sales Volume / Growth / Profit / ESQI