Executives
The Training Manager for our class.
Who is Jason Nierwienski.
There are 5 of these that are represented using a Metal used to compare coverages of similar components.
What are the Levels of Coverage?
A big NO-NO that will lead to customer questions, objections, and hang ups.
What are PAUSES in the script?
The name of our Objection response technique.
What is A.A.A. or A3?
How many OB calls do you need everyday?
What is MORE?
The woman who collected our I9 documents and went over Paycom on Tuesday.
Who is Ashlee Beck?
This additional benefit included in our coverages provides customers towing.
What is Roadside Assistance?
The Al Capone legal requirement that must be said on every outbound call.
What is "on a recorded Line?"
The first A.
What is "Acknowledge"?
What we do when a customer is responding in an escalated (but respectful) manner.
What is BE NICE?
Your Manager.
Who is Alisha Turner?
The maximum amount of money the contract will payout.
What is the limit of Liability?
The most important thing we want the customer to hear in our OB script.
What is "We are calling because we have bigger discounts and want to help save you money."?
The 3rd A.
What is Assume the transfer / Ask for the transfer?
1999
What is Prince's hit song, Party like its 1999? Kidding.
Correct: What is the year CARCHEX was born?
Jason's Boss and NFL Arch Nemisis EAGLES fan.
Who is Tom Stratchko?
A needed repair that exists when the customer is buying coverage.
What is a Pre-Existing condition?
How fast we say our script.
What is Rate of Speech.
The reason(s) a customer should talk to our specialist and consider CARCHEX/Carshield for their vehicle service contract needs.
What are VALUE ADD statements?
The Parts, Labor, Diagnostics, and Tax costs for an eligible repair.
What are the things a vehicle service contract pays for?
The man, the myth, the legend... the CEO/President/CFO/Big Boss Man.
Who is Scott Levy?
A vehicle that has been modified by the customer with performance modifications often seen in the FAST and the Furious Movies.
What is an ineligible vehicle?
The Whitney Houston technique we use on our calls.
What is SMILING.
Questions that show the customer has interest in the coverage options.
What are BUYING Questions?
THE NEXT SUPERSTARS OF CALL TRANSFER.
Who is ALL of US?