What Department
At the dealership
Car Sales
Dealership Jargon
Service
100
Your customer wants to purchase a car and wants to come in for a test drive on Monday at 10am.
Appointment Scheduled
100
When a customer turns in their vehicle at the end of their contract
Lease turn in
100
The area of the dealership where all the sales people assist customers
The Showroom
100
CPO
Certified Pre-Owned
100
When a vehicle is inspected to determine the issue it is exhibiting
Diagnosis
200
Your customer only wants to know if they can get approved for financing and what options are available.
Finance
200
What type of service is the customer requesting when, for example, they ask for the 15k maintenance?
The factory required maintenance.
200
The price of a vehicle including all taxes and fees
The final price
The out the door price
200
OTD Price
Out The Door Price
200
The Check Engine Light
300
Your customer asks about a specific stock number and if it is available.
Sales
300
Where a customer brings their vehicle for repairs and maintenance
Service Center
300
A fee that the manufacturer charges to deliver a vehicle from the factory to the dealership, and that is passed on by the dealer to the consumer
Destination charge
300
Demo
A car that was used for test drives and is still sold as new
300
When your steering wheel does not align straight while driving you need a...
Wheel alignment
400
Your customer is trying to sell you new internet service.
Spam
400
A car with only 2 doors
Coupe
400
The amount a dealer charges to complete all the paperwork related to the sale of a vehicle, including the sales contracts, filings with the DMV, and any other paperwork
Dealer Fee
Doc Fee
400
Lemon
A vehicle (often new) that turns out to have several manufacturing defects affecting its safety, value or utility.
400
Your customer wants to know the price of a service. What do you do?
Collect the customer's information and forward the lead to the dealership
500
Is would like to know what type of financing specials they have for new vehicles. They want a 2019 Jeep Wrangler with navigation in red.
Sales
500
Another name for a hatchback
5 door
Station wagon
500
A preliminary credit check that is is a soft credit pull
Pre-approval application
500
Underwater
Having a balance that exceeds the current market value of the car loan.
500
A vehicle that you use while your car is in for service
Loaner