Schemes & Reimbursements
How many days does the bank have for chargeback rights from when the card transaction was approved?
120 days.
Fraud flag 2 being marked in safer payments signifies what?
Digital Wallet Fraud
If a card dispute is referred to response & they decline, which team must we then assign the case to and notify via correspondence?
Card Operations.
Response Code 00 in safer payments signifies what?
Approved transaction.
POS Codes 05s and 07s both signify what type of card transaction?
Card present.
How many years does a customer have to dispute a card transaction as unauthorised with the bank?
6 years.
Fraud flag 8 being marked in safer payments signifies what?
Lost and stolen card fraud.
With digital wallet fraud reimbursements, what due diligence is required from a fraud analyst to conduct or atleast attempt?
Duty of care conversation.
Response Code 04 "Pickup Card" & 07 "Pickup card - special conditions" signifies what?
Card is closed.
POS Codes 10s and 100s both signify what type of card transaction?
Online (Card not present)
What is the maximum VISA transactions the bank can chargeback on a single card under card fraud codes?
35.
Fraud flag 4 being marked in safer payments signifies what?
OTP Phishing.
What is the minimum transactions needed for an event to be considered & marked as a bin attack?
11
Response code 14 in safer payments signifies what?
Digital wallet provisioning.
POS Codes 801/901 being used at a terminal presents what type of potential card fraud risk?
Counterfeit/cloned card.
For VISA transactions, how many days does the merchant have to contest a chargeback lodged as fraud by the bank during the pre-arb process?
30.
Fraud flag 1 being marked in safer payments signifies what?
Counterfeit fraud.
For a scam dispute and/or issuing scam alert to be referred to response, how many risk indicators must be met?
1 High and/or 2 moderate risk indicators.
Response code 78 in safer payments signifies what?
Account and/or card is blocked.
POS Code starting with 100 specifically signifies what about the transaction?
Card was stored in an online digital wallet.
In VISA, when a card is reported & added to the ASAF listing, what happens to the card, if not already?
Card closure.
Fraud flag 06 being marked in safer payments signifies what?
Not received intercepted card fraud.
What is the dispute NLL threshold that results in a dispute being escalated to leadership?
$10,000
Response code 05 in safer payments "do not honour" generally signifies what?
Account is dormant.
POS Codes 02s are uncommon, but presents what type of potential card fraud risk?