CARD LENDING SERVICES

APPLICATION HISTORY

100

What does C59 in Application history stand for? 

Decline Reconsider  Credit / Bureau  Reconsider review for prior credit/bureau related decline reason for applications received during an inbound call or from correspondence

200

PA received an A234 Letter... what does that letter mean?

Judgemental Decline

300

True or False, HA1 means:

Customer has 4 or more credit cards opened within last two years

False its 5 or more

400

What is the Queue for when Credit request is submitted?

V11

500

Match the description with the right AAC 

(HQ)(HT)(HZ)

TOO MANY RECENT REQUESTS FOR CREDIT OR REVIEWS OF YOUR CREDIT(?)

TOO FEW ACCOUNTS CURRENTLY PAID AS AGREED(?)

LACK OF RECENT REVOLVING ACCOUNT INFORMATION(?)

TOO MANY RECENT REQUESTS FOR CREDIT OR REVIEWS OF YOUR CREDIT(HZ)

TOO FEW ACCOUNTS CURRENTLY PAID AS AGREED(HT)

LACK OF RECENT REVOLVING ACCOUNT INFORMATION(HQ)

GENERAL

100

Should I call to develop if I notice, Excessive inquiries on credit bureau? If yes, what would be your question?

Why are you seeking new credit at this time?

Tell me the reason for the number of inquiries on your bureau?

200

There are ___ judgmental lending screens in SLD. Name them.

3

Credit bureau summary

Chase relationship

Income and employment

300

TRUE OR FALSE

When customer is failing Ability to Pay (ATP), we may not be able to perform CLE

False

400

Fill in Blanks, Non-Store Credit Cards Codes

3=____

4=____

2/5=____

6=____

3 AMEX

4 VISA

2/5 MASTER 

6 DISCOVER

500

What card offers this?

Earn 5% cash back on different categories like gas stations, grocery stores (excluding Target® and Walmart®) and select online merchants on up to $1,500 in total combined purchases each quarter you activate.

Chase freedom flex

CHASE RELATIONSHIP

100

Where can I see when an existing card received a credit line increase?

Comments tab 

200

Liability. Relationship to account, what does these letters represent?

Consumer: 

Y: N: 

Business:

P: J: C: 

Consumer:

• Y: yes; is liable (e.g. primary or secondary)
• N: no; not liable (e.g. authorized user)
• Business:
  • P: Personal; AO personally responsible for debt
  • J: Joint and several; AO and company responsible for debt
  • C: Corporate Liability; corporation responsible for debt

300

What doe "ECI" stand for? 

Electronic Commerce Indicator

400

What is the min line for the United Gateway card?

$1,000/$5,000

500

What card has the highest Min Line?

United Club

INCOME AND EMPLOYMENT

100

When do I read the income and employment disclosure?

When updating income 

200

When asking for income, you must say ___

Gross annual income

300

Total Revolving Debt

$7,032

Gross-up Annual Income 

$30,000

What would be the RDI ratio?

24%

400

True or False?

"A Community Property state is one in which money earned by parents is considered to be owned equally and may be able to be relied on, when applying for credit."

False 

"A Community Property state is one in which money earned by either spouse is considered to be owned equally and may be able to be relied on, by either spouse, when applying for credit."

500

Name 4 Community Property states 

Arizona California Idaho Louisiana Nevada New Mexico Texas Washington Wisconsin

CHASE ANSWERS

100

What is the article number for 

CLS Dialogue Directory?

Article no. 31145

200

What article do I look at if I see only AU trades? 

No file / thin file guidelines

Article no. 38156

300

What is the biggest step to take when making an outbound call versus Inbound?

Call monitoring disclosure

400

Fill in the blank...

Sapphire Reserve, Sapphire Preferred, Ink Premier and JPM Reserve are only cards that are ____

Rushed Automatically 

500

What Article should I go to for scripting when Customer was approved for a lower line than was requested?

Low Line Approvals

Article no. 31705