Banker Entitlements
Can we certify a TIN ( Tax Identification Number ) with the banker ?
No
How long is an extended alert valid for?
7 years
What procedure do I refer to process a TCO decline ?
Judgmental Review Only
When Applicant calls in about document status what is the first thing you do ?
Determine Application/Account Status
Are we able to discuss credit bureau information with bankers ?
No
Where can I find information on who can take action on accounts ?
Customer Entitlement Matrix
What are the different types of Consumer statement alerts? (3)
Extended, Initial/Active Duty and Not true consumer statement
How would I locate if an application is True Fraud ?
Application has TF code in application history section on Application Review screen or letter 8007 ( Identity Theft Kit ) was sent .
What tool would I use to determine processing/ approach of an application ?
Lending Reference Material
If Banker states applicant did not give permission to reconsider , what is my next step ?
Tell Banker can't assist; can call back with customer or customer can call Chase
Name at least 2 of the 4 reasons when we would transfer to Business Card Premier(BCP)?
Any time a banker self identifies as:
When clearing a consumer statement (initial or extended) what question must you ask to clear the alert?
“Did you apply for the app?”
If PA calls in multiple times within the same day of the initial reconsideration and decline, When would we process an additional reconsideration ?
When PA provides new or updated information
What tool would you use to request a letter re-send ?
Manual Letter Request Submitter Page
What Que do I route to if an application was declined by fraud ?
C56
When declining application for Unverified CIP elements, what do we communicate to the banker ?
Read the following alert and indicate if it is extended or Initial- "Do not extend credit without first authenticating identity of applicant. I can be reached at ###-###-####. This security alert is maintained for one year beginning 4-7-21."
Initial
What action do I take if SLD routes application to W41 ?
Nothing
What do I tell PA if PA calls in about documents that they faxed documents 1 hour ago.
Tell customer Not rec’ yet, may still be in transit, upon rec’ can take approx.. 7 biz days for docs to be rev.
What que would an app be in before reconsidering ?
D10
What steps do I take after identifying an application is worked by Private Bank ( PB ) ?
Send email to LPS-PB Requests mailbox; provide reason for referral along with reference number in email body.
Extended with no phone number indicates an ____ because we cannot contact the customer
Automatic Decline
What is the EP2 decline code reference ?
You earned new card member bonus on same product in last 24 months
If an application is pending in B22 what department would I email ?
You do no not send an email, you route for sign off.
What is C57 ?
Contains correspondence / documents received in writing from customer that may be about recently reviewed application