Disputes
Documentation needed for merchandise not received
What is a description of what they ordered
Deposit into checking
What is cash back redemption?
Manager help desk for their employee
What is adding a user?
Transaction declining not showing up in ATM dialog
What is Arcot?
When not to give a manager call?
TRUE OR FALSE- Member transferred funds to cash app before sending to scammer. We CAN dispute.
What is false
Amount of points for 1.0% loan rate discount
What is 35,000 points?
Needed for every card printed at a branch and to balance correctly
What is instant issue verification form?
Member lives out of state, has fraud, and needs a card
What is expedited card?
1. Deny 2. Edit note in symitar to say rejected & reason 3. Remove image ref # from card record 4. Change issue code
What is the correct process for rejecting a DMC image?
CARD OR CREDIT? Chip card, chip read, card is lost, member since 2025, claiming multiple Target transactions, as well as multiple fast food places
Recently removed from redemption options
What is eGifts cards/digital gift cards?
Branch calls at the end or start of the day
What is balancing a branch?
Where you correct an expiration date issue
What is Client Central?
A job duty everyone is responsible for that is located next to Yasmine
What is checking the printer?
Days of authorization a car rental transaction must have
What is 30 days
2500.00
What is the minimum amount of points you can redeem?
If a branch doesn't balance, before they call, this must be done.
What is double counted?
Bria emailed us
What is a payment reversal?
How many days can we take to issue provisional credit?
What is up to 5 days?
In January member purchased tickets for concert on 6/9/2026- when can we can dispute this transaction?
What is waiting 15 days after date of service?
Client central -> Card management -> No to yes
What is allowing business account redemption?
Courier to vault
1. Card status 2. Status reason 3. Reissue code 4. Close date
What are the correct fields for unblocking a card?
LA LC LPZ
What is a balance transfer?