Banking 101
Seller (Merchant)
What is a business engaged in the trade of retail goods and/or services, physical or online (or both).
This allows cardholder’s to disable and re-enable their card from making purchases at any time, as well as the capability to disable international transactions.
Chime App - Security Feature
Pieces of information do we need from CH to file a dispute
What are atleast 1 settled transaction, transaction identifying info (merchant name, amount, date), and dispute reason.
Feature that allows members to transfer/send money to friends and family members.
Payfriends
Debit Card
What is the method of payment that allows bank customers to spend money by drawing on funds they have deposited at the bank?
What are the two security features that Chime App offers for its users to log in?
Touch ID and App PIN Code Login
The date the customer has reported the dispute through either Voice or Non Voice channels. This triggers all of Dispute Timelines.
ICC / Verbal Date
What is the outcome if the status of Payfriends transfer in Admin tool is cancelled/expired?
Merchant Credit
Dispute
What can be filed when a Cardholder sees a charge that they do not agree with?
$2.50
What Chime charges when member withdraws from a non money pass atm or OTC.
These are claims that are reported past 60 Calendar Days from the Periodic Statement which the oldest dispute transaction appears. These claims are no longer eligible for Provisional Credit and depending on the Dispute Category (UT/EA) Liability may be split with the CH.
Past Time Frame
What dispute reason should we use in Lean for C2C EA like transfer to incorrect recipient and transfer not received?
Credit not received
Payment Processors
What are the technological systems that work with banks and card networks to help merchants accept and process credit, debit and prepaid payments?
Tool that allows the analysts to review a member’s detailed Chime app/Online account activity.
What is Looker (IP Log)
Is the resolution timeframe for disputed transactions.
45-90 days
What is the adjustment code applicable to EA- CTC Error found claims?
(+FD)
Card Block and Replacement
When the cardholder states that his card was used fraudulently, what must be done to prevent anyone from using the card (with that particular card number)?
Tools you use to confirm the accuracy of the dispute information found in Lean at the beginning of your investigation?
Zendsk, Admin Tool/Galileo
If Provisional Credit was issued and the investigation determines that no error occurred, the member will be provided a notice giving them ___ business days prior to the reversal of the Provisional Credit.
5 business days
You received an unauthorized Payfriends claim for $400.00 and determined the claim as Error found. While checking the recipient's account, $2.00 is still available. What would you do with the recipient's account?
Debit the remaining $2.00 and make the Final Credit full.