CARDS

COLLECTIONS

100

This must be disclosed to every RPC on every OB call 

What is M&R. 

200

Information that you need to collect from past due cx 

what is REASON FOR DELINQUENCY RFD

300

for it to be considered ptp, you must get.. 

mad:
-method
-amount
-date

400

Name the codes you should use on gs if you call  a customer to his home and already made a payment with a debit card $250.00 today.

What is TC, PM, 250.00 *DATE+5DAYS* *DATE+7DAYS*

500

Status of an account if is not paid for 68 days 

what is past due

TCS

100

This is where you will leave a verbal password 

Where is Important messages

200

Name the tab where you can find internal  contact information

Where is the product tab /contact

300

This is where you can verify last payment method used 

what are notes

400

this is the task where you can schedule a future dated payment 

what is make a payment 

500

This is how you will request a new card with different color 

what are the tasks card maintenance  and request card 

RANDOM

100

This is the price of delivery fee 

what is $35.00

200

option to redeem rewards applied to specific transactions 

what is pay me back 

300

name of the 3 colors of cards 

waht are burst, delaware blue and cool gray

400

this is the first option you should offer to a customer if  unable to process a payment for the smmp

what is past due balance 

500

this is how you are going to send a pay off quote to a customer 

what is a general service request

ZD & AD

100

If a customer is complaining about the website and create a ticket level ---

level 4 negative feedback

200

If a customer want us to resend an email we can do it from the tab *** in AD 

What is communications 

300

this is how you can check if cx is eligible for an sta 

  what is collections tab on ad 

400

name one example of a level 3 ticket

*example*

500

the specialty form is for

What is the ticket that has to be created to enroll in a settlement 

RANDOM

100

Tab and column where you can find if an account has been declined or approved 

card tab / status 

200

tittle of somebody with verbal authorization for the call

Authorized 3rd party  

300

Basic troubleshoot you need to perform if cx cant access the mobile app

Provide cx with username, Guide cx to reset password, Uninstall and install app. 

400

This is the purpose of a POA 

what is  the consent of 3rd party to take control of cx's account 

500

withholding of the available credit to an account, the payment impacts the balance immediately

What is the definition of payment hold