In general
You gotta understand...
It's right here...
It's all about the figures
Et cetera
100

This is the most current interest free offering from flexigroup Australia.

What is the Skye Mastercard?

100

Previous interest free finance offering from flexigroup AU

What is Lombard and Once?

100

This is where we commonly find the details of an authorised third party.

What is the Notes line?

100

This costs $0.95.

What is the Payment Handling fee?

100

This means that the address is not updated.

What is GNA?

200
  • Drivers Licence
  • Australian Passport (State specific)
  • Medicare Card

What are acceptable forms of ID?

200

The Originations platform.

What is Capture?


200

Displays all activities including dispositions on the account that have been created in CredAgility.

What is the Storyboard Widget?

200

A customer gets this charge when a payment bounces.

What is a Payment dishonour fee?

200

Min Due + Arrears + Installments

What is Current Due Balance?

300

We no longer offer this mode of payment for Skye Mastercard.

What is Post Billpay?

300
  • Unique customer identifier
  • 6 digits
  • found on the back of the card

What is the Flexi Customer ID?

300

We use this to assist customers with web self-service, unlocking and resetting passwords, activating cards, passcodes, opting in/out of promotional mail and viewing of statements.

What is Neptune?

300

This applies to purchases when the promotional rate expires.

What is the Expired Promotional Rate?

300

It is a dynamic code verification (CVC).

What is the Motion code?

400

Online self-service portal

What is the Skye Self Service?

400

This is an electronic payment scheme via the customer's online banking.

What is BPay?

400

This represents real money and needs to be posted to the account. 

What is an IPM file?

400

We charge up to $200 for this.

What is an urgent card replacement fee?

400

This shows the FIA balance (total balance of remaining monthly instalments).

What is EMI Pending Cumul?

500

It is Skye's long term finance plan

What is SkyePlan?

500
  • Unique customer identifier
  • Not readily known to the customer
  • Used as a reference number for BPAY

What is UID?

500

This status means that the account is in arrears.

What is Not Authorised?

500

It is 3% or $3.00, whichever is greater.

What is the Cash Advance Fee?

500
  • Skye1
  • SkyeJ
  • Skye-Add

What are the Card Programme? /

What are the Cardholder types?