Support 101
This acronym typically refers to the time it takes from incident start to incident end
MTTR or Mean Time to Resolve
According to the daily availability report, this is the # of days since the last Cards incident
5
My keyboard and mouse is not working
P4
This is the number of direct reports Darryl has today
6
This leader is the head of all technology at TD Bank
Michael Rhodes
This is the on-call phone number for the L2 support team in Cards
1-888-990-9133
Which leader under Darryl has the most applications under their name?
Sonbol Z
Amazon applications have been mis-matched due to concurrent submissions
P1
Darryl only reads emails from these individuals
His direct reports, Effie, and key business contacts
He has a net worth of 151.1 Billion USD and is the founder of SpaceX
Elon Musk
Setting up an on-call rotation? You'll want to use this application
Xmatters
This type of test is usually done against our webservices during validation
SOA Test
DDR Posted file is delayed
P4, P3, or P2. All answers accepted
Darryl hails from this part of British Columbia
Victoria
He was born in Madras, India and is the CEO of Alphabet, Inc.
Sundar Pichai
This is the current release of ServiceNow that TD has installed
Rome
This person is the greatest network resource of all time
Jerry Z
TMBI622 is delayed
P3
This was Darryl's first job at TD Bank
Data Center Operations - Tape Library
Fred Luddy founded ServiceNow just two weeks before he turned this milestone age
50
When delivery teams run out of budget, what type of change do they try to implement in order to get to end of job
This term refers to a state of a server cluster where nodes diverge from each other and have conflicts when handling incoming I/O operations. This was experienced during the last P2 affecting the firewall.
Split Brain Scenario
Realtime MQ traffic latency due to "bursty" nature of file transmission
P2 or P3
This was Darryl's major in University
Anthropology
She is the ex-wife of current head of Amazon Jeff Bezos
Mackenzie Scott