Salesforce
What is the log-in credentials for Salesforce?
What is salesID@lowes.com and windows password?
Which button should you press to transfer a customer call?
What is Transfer Call Button?
What system is used to request time off?
What is Verint?
What does ACW stand for?
What is After Call Work?
Where are the SSC-Contact Centers located?
In this module, what platforms are included in Salesforce?
What is Salesforce Knowledge and Chatter?
Pressing which button gives you extra time after a call is completed?
What is After Call Button?
What system is used to clock in and out?
What is Kronos Teletime?
What does EOD stand for?
What is End of Day?
What does IST stand for?
What is Installation Support Team?
How do you add an article to favorites list?
What is Click the star icon on top right-hand side of Salesforce?
Which button should you use to enter an aux code?
What is AuxWork?
What system is used to view your daily schedule?
What is Verint?
What does MOD stand for?
What is Manager on Duty?
What are the Lowe's Core Behaviors?
What is Focus on Customers, Deliver Results, Continue Learning, Take Action, Show Courage?
What is the best way to do a global search in Knowledge?
What is using key words and phrases?
Which button should you press to drop a customer’s call?
What is release button?
Note: Do not click on red 'end call' button
What system is used to view missed punches?
What is Kronos Workforce Central?
What does LAC stand for?
What is Lowe's Advantage Card?
What is the SMART qualifier for Customer Care to earn the maximum payout for the Quarterly Incentive Bonus?
What is 88 percent?
If you click on a link to the spreadsheet or outlook template file, it may be necessary to:
What is Click the download button (top right of Salesforce article), then left click on the downloaded file link (lower left of the screen)?
What is the process for adding favorite buttons to the Avaya One-X dial pad?
What is System Options, Agent Preferences, User Interface, Select Favorite Buttons?
Which system is used to view accrual balances?
What is Kronos Workforce Central?
What does PD stand for?
What is Parcel Delivery?
Bonus point: In MRV, this indicated stock shipment from the Lowe's location to customer, shipment can be parcel of freight
What is Lowe's Mission Statement?
What is "Together, deliver the right home improvement products, with the best service and value across every channel and community we serve" ?